This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2009 Acura TL. The contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall- we received a phone call from the fayetteville Acura dealership in March 2016 informing us of the recall. We were told the airbags in our 2009 Acura TL should be replaced in the early portion of the summer 2016. In July 2016 we had not received any updated info on the recall/replacement of our airbags. I contacted fayetteville Acura and they informed us the parts were taking longer to come into the dealership for replacement. In October 2016 we still had not been contacted to have our airbag replaced. As of January 20, 2017, we still have not received any word from the dealership on when our airbag would be replaced.
The contact owns a 2009 Acura TL. While driving approximately 5 mph, the air bags deployed independently and caused the vehicle to crash into a fence. A police report was filed. The contact sustained hand and face injuries that required medical attention. The vehicle was towed to an independent mechanic where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.
Takata recall. The contact owns a 2009 Acura TL. The contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Acura TL. The contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Acura TL. The contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution connect.....updated 08/29/16 updated 08/30/16.
Takata recall. The contact owns a 2009 Acura TL. The contact stated that the air bag warning light illuminated intermittently. The contact received notification of NHTSA campaign number: 16V061000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Acura TL. The contact received a recall notification of NHTSA campaign number: 16V061000 (air bags); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was invalid. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Acura TL. The contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not received a response in regards to temporary provisional transportation. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Acura TL. The contact received notification of NHTSA campaign number: 16V061000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN tool confirms parts not available.
Acura is asking me to continue to drive a hazardous and perhaps fatally flawed vehicle with regards to the airbag recall thus jeopardizing my life and the life of others. I was informed by my local dealer in the orlando, fl area that I needed to bring in the vehicle in and sign a waiver that I would not drive the vehicle until repaired but that I needed to bring someone else with me that would drive the vehicle back to my home. Therefore, Acura agrees that the vehicle is dangerous enough for me not to drive but that I should have 'someone else' drive it back which would be an hour drive. Not sure if that 'someone else' should be a teenager or my wife who's life I would be jeopardizing in their eyes. Because the dealer was not agreeing to store the vehicle while it waited on parts and be responsible for the vehicle, I had to contact corporate again. This time the Acura client relations representative read me what sounded like a script that advised me that I could continue to drive the car because the recall letter may have sounded harsh but the only real problems were with Honda civics of much older years. I found this interesting that they would influence me to continue to drive what the NHTSA has determined is a dangerous vehicle prompting a recall and thus increase their liability for any injuries or deaths that may occur. Therefore my complaint is that Acura is encouraging owners to continue to put their lives, the lives of their families and innocent bystanders at risk that could result in serious injuries including death. I find this completely unacceptable. I currently am still waiting for a case manager to return my call to resolve my case. When I call again I was told that I have to wait which might take days. Again unacceptable while I continue to be at risk.
The contact owns a 2009 Acura TL. The contact stated that the rear view camera was blurry, which made it difficult to see while backing out. There was no warning indicator illuminated. The contact took the vehicle to a local dealer who was unable to explain the cause of the failure, but wanted to replace it at the owner's expense. The manufacturer was made aware of the failure, but did not provide any assistance. The failure was not remedied. The failure mileage was 16,000. Additionally. The contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the part to do the repair was unavailable. VIN tool confirms parts not available...updated 05/19/16
The contact owns a 2009 Acura TL. While driving approximately 5 mph, a second vehicle T-boned the passenger side of the contact's vehicle. The air bags deployed as intended. The driver sustained severe lacerations to the scalp that required 225 stitches and 5 cracked cervicle vertebrae. Medical attention was required. The contact indicated that broken glass was not present inside the vehicle and the cause of the injuries was undetermined. A police report was filed and the vehicle was towed. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 30,000.
"takata recall" I received a recall notice from Acura that my 2009 TL was being recalled for the airbag inflator. On the recall notice it states "the defect in these vehicles could kill or injure you or other people in your vehicle". it advises to take the car to the dealer to have a new airbag ordered and if wanted, receive alternate transportation. The dealer did offer alternate transportation with which you agree to park the recalled vehicle until repairs are made. The only problem is the dealer advised they have no procedures to install the new airbag nor do they have the parts. The dealer advised it could take until September 2016 or maybe even longer, before the repair can be made. The dealer advised they have no further information beyond what has just been stated. If my car sits for another five months or longer there is no consideration for the depreciation of my vehicle while it is parked. Why not" also, how great is the hazard as the dealer advised some owners are continuing to drive their vehicle awaiting the replacement of the airbag. Remember, the recall notice states "these vehicles could kill or injure you". so the consumer is left with the decision to risk life and limb or park the vehicle with no idea when it would be repaired! I cannot trade the car with this recall notice pending and expect to get full value for it. Acura advised they would not provide any additional compensation other than the rental car. Who is negotiating on behalf of the consumer? what is my real risk driving this vehicle? why was compensation not part of the agreed to recall that was negotiated? why is the ntsb leaving it up to consumers to assess the risk to themselves and their family? what is being done to accelerate the replacement of these airbags" I have been asking for over two years if my vehicle had a takata airbag and was told they did not know.
Takata recall. The contact owns a 2009 Acura TL. The contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the parts to do the repair were not available. The contact was not pleased about the loaner vehicle options. The loaner was not comparable and had to be brought in every week for inspection. The contact used her own insurance to cover the vehicle. The manufacturer was notified. The contact had not experienced a failure.
Takata recall - I am appalled that I just received a notice from Acura on March 28, 2016 regarding a problem that seems to have been announced in 2014. I have left messages at my dealership in boston, bernardi Acura and I am waiting to hear back from them, however I am not happy with the level of attention to this. Why hasn't my dealership contacted me before this? also, Acura mentions that they will not have the parts to fix this until late spring or early summer, that is completely unacceptable. They are basically telling me to put my life in danger until they can fix it in a few months. This is appalling.
Son was driving through a parking lot at about 5 mph, went over a drainage grate & the passenger side airbag deployed, breaking the windshield. There was no damage done to the outside or underside of the vehicle. Vehicle is not on airbag recall list.
The contact owns a 2009 Acura TL. The contact stated that the air bag warning light illuminated while driving. The vehicle was taken to the dealer where it was diagnosed that the driver's side air bag sensor module and the clip cover were fractured. As a result, the air bag sensor module and the clip cover were replaced; however the failure was not corrected. The contact mentioned that the air bag warning light continued to illuminate. The manufacturer was made aware of the failure. The failure mileage was 50,075.
A D V E R T I S E M E N T S
- Lemont, IL, USA