This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The dash is cracked surrounding the passenger side airbag and is beginning to crack on the drivers side. I have contacted Acura and was assigned Case # 13709011 by email stating "We appreciate you taking the time to make us aware of your concern regarding the feature, and we understand your frustration regarding the matter. Upon further review of the circumstances regarding the issue, we were unable to find any open campaigns pertaining to this matter (e.g., safety recall, warranty extension or product update). Have you had a chance to reach out to your local preferred Honda dealership to make them aware of the issue? If not, the skilled Service Department at our dealerships are in the best position to evaluate your vehicle and determine the best available corrective action. We encourage you to contact the Service Department of your preferred (Honda/Acura) dealership for assistance with a diagnosis. Your case will be closed at this time, pending further information." Although I will follow up with my local service department I am confused/concerned that given the impact on airbag deployment and the number of complaints that I have found that NHTSA has not issued a recall to repair the dash and reinstall the airbags. I have found a number of forums https://m.facebook.com/story.php?story_fbid=219662424726766&id=219398981419777&p=30 https://www.carcomplaints.com/Acura/TL/2007/accessories-interior/cracked_dashboard.shtml https://The attached photo was taken on a warmer day - the cracks are deep and wide with colder temperatures. My request is that NHTSA research the problem as the safety issue that it is and have Honda Motors issue a safety recall to correct the situation immediately. Thank you, Sandy Simms
Prolonged high temperatures and/ or high humidity cause the dashboard to crack along the right side of the passenger side airbag. In a matter of days, the crack spreads all over the airbag area and dashboard. The material defect effects Acura TLs and TL TypeS from 2004-2008. Cracks in the dashboard can result in pieces of the dashboard being projected into the eyes and face of passengers once the passenger airbag deploys. The cracks allow moisture and debris into the airbag module which I believe could create the risk of a faulty airbag deployment or failing to deploy which can lead to sever injury or death
The car dashboard is severely cracking. More specifically, there is an area on the right passenger side that has cracked outlining where the airbag is located. It is feared that due to this cracking the airbag may falsely break free at any time.
The passenger side air bag that is located under the dashboard has caused the dashboard to crack around the outline of the air bag unit. Cracks in the dashboard can result in pieces of the dashboard being projected into the eyes and face of passengers once the passenger airbag deploys. The cracks allow moisture into the airbag module which can create the risk of a faulty airbag deployment or failing to deploy which can lead to severe injury or death. Given this cracking is extremely common in the 3rd generation TL, it must be a product defect. This dangerous defect should be repaired by Acura with a dash replacement so the air bag will function as intended at time of manufacture.
The contact owns a 2007 Acura TL. The contact stated that the hard-plastic dashboard material cracked near and around the location of the air bag. The contact was concerned about a safety hazard should the air bag deploy. The cause of the cracking was not determined. The local dealer and manufacturer were notified of the issue, but no assistance was offered. The failure mileage was 70,000.
- South Hampton, PA, USA
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The dashboard cracked right above the passenger side airbag requiring the dashboard to need replacing. Acura won't cover the expense despite the fact this is a safety hazard and very dangerous.
The contact owns a 2007 Acura TL. While driving 60-65 mph, the driver, passenger, passenger seat, and passenger side curtain air bags deployed without warning or an impact occurring. The driver sustained chest injuries and the passenger sustained injuries to the neck and side. The driver received medical attention. The local dealer was not contacted. The manufacturer was contacted and provided case number: 1003671. No further assistance was offered. The vehicle was not diagnosed or repaired. The failure mileage was 138,000.
The dash is prematurly cracking causing pieces to become potential projectiles if involved in an accident and the airbag deploys. The cracks may possibly also cause the airbag to not properly deploy. Also the powersteering pump is leaking fluid severely. There was a recall issued for every 2007 and 2008 TL, but specifically excluded the type S which is now showing the same symptoms and possible fire risk due to the leaks. The car also has premature wear on the motor mounts and now beeds motor mounts replaced.
The contact owns a 2007 Acura TL. The contact stated that the dash enclosure housing for the front passenger side air bag was fractured. The contact stated that the fracture traveled from the dashboard to the windshield. The contact stated that the failure was only evident on the passenger side of the vehicle. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 131,000.
I am reporting this today as I fear for safety concerns on my 2007 Acura TL type S. recently I have noticed a crack forming on the passenger side front airbag deploy area. This crack is forming perfectly around the fault dash where the airbag would deploy. I fear for safety as if this crack completely forms around the airbag blast area that a malfunction may happen and the airbag would deploy itself. I would like this investigation to happen if possible as I would not want the airbag to self deploy while driving. If I can be any help in this investigation please let me know but I do feel this is something that should be recalled and fixed by Acura.
The dashboard, in the areas of the front passenger-side airbag, if beginning to crack. Due to the crack appearing in a straight line, seeming to outline the airbag located under the dash, I believe it to be a defect with the airbag. I have contacted my local Acura dealer and am waiting for them to notify me regarding "next steps."
There is a large crack (roughly 10 in.) on the left side of the dashboard. Below the crack is where the passenger air bag is located. Upon further research, this appears to be a common problem in Acura TL production (2004-2007). Since the passenger air bag is located right below the crack, there is a possibility that the deployment may be compromised.
Dashboard cracking around the airbag. Concern that the airbag will throw pieces of dashboard at passenger and may not inflate evenly. Potentially injurying passenger.
Dash started to crack at the passenger side airbag on the right side. I believe this is a safety concern since it has become weaker on one side than the other. The crack has started to travel towards the windshield and a little bit towards the grove box compartment. It happened overnight while the vehicle was stationary.
Cracks over the passenger side air bags that extend over to the drivers side. Concerned of safety issues with the airbags deploying with the compromised integrity of the dash.
While driving at a steady 35 mph on route 9 in croton-on-hudson, New York the driver side curtain and front seat airbag deployed for no reason almost causing a catastrophic accident. The seat belt actuator is now locked rendering the seat belt useless. Acura towed the car to a dealer who uploaded all the computer codes and claims that the owner is responsible for the airbag replacement! the codes listed on the receipt are F3-11, 61-1, 81-55, 25-11. They list a defect code 03217. Customer service at Acura North America cited the condition of the 4 rims, (which are all scuffed at the edges), and scuffs on the bumper indicate possible reasons for air bag deployment. If this was possible, shouldn't the airbag have deployed when the scuffs occurred? there was no event that should have caused the airbag activation under steady driving. Acura seems to have had more examples of this problem as evidenced on various Acura forum web pages where unprovoked side and seat airbags unexplainably detonate. The customer service agent at Acura had no explanation for this. Had this resulted in a physical injury rather than and emotional/psychological one, a court case could have been pursued.
Passenger dash above airbag, is cracked. The crack began as a single perforation, coming from the windshield direction outward, directly above where the airbag is housed. One day to the next it just appeared. It began with a single crack in July 2017, now in Nov 2017, an identical crack lays adjacent to the first, approx. 6 inches apart. I use a sunshade whenever I'm not utilizing a covered parking spot. I've never left my car without a shade during any hot days (leather seats get far too hot to sit on even wearing pants, let along shorts or skirts). I've taken my vehicle into 2 different Acura dealerships, who've quoted $2,000+ to replace, with zero help from Acura since there's not an active recall. I've had to restrict all passengers to sit in my back seat, which according to my grandmother, "is disrespectful & demeaning". the perforations are looking more like the sealant used to close a hidden compartment (airbag?) has worn out, and the airbag is close to exploding. I planned to upgrade to an Acura SUV last month, but it appears I'm now forced to resell to the dealership for $2000-$3000 less than the 2 failed deals due to valid concerns. I just can't phantom how Acura refuses to recall an obvious defect in their workmanship that puts so many of their own customers lives at risk. So many complaints of the exact same problem, but the costly remedy remains my problem to pay for 1 way or another?! with the rapid rate at which these cracks are growing and threatening the integrity of what's suppose to be a safety device, I may not have a choice of how to handle this soon. I can't afford to fix it and eating it by trading it in isn't something I can afford either.
My dashboard has two long vertical cracks directly over the passenger side airbag. This is a known issue with this vehicle as noted by the numerous complaints received. The car has been garaged continuously since I have owned it over 7 years. There was no accident or incident to cause the cracking. It is a serious potential airbag safety issue. Acura does not want to address the issue despite a multitude of complaints. My wife will no longer sit in the passenger seat due to fear for her safety and possible airbag deployment.
Prolonged high temperatures and/ or high humidity cause the dashboard to crack along the right side of the passenger side airbag. In a matter of days, the crack spreads all over the airbag area and dashboard. The material defect effects Acura Tls and TL types from 2004-2008. Cracks in the dashboard can result in pieces of the dashboard being projected into the eyes and face of passengers once the passenger airbag deploys. The cracks allow moisture into the airbag module which can create the risk of a faulty airbag deployment or failing to deploy which can lead to sever injury or death. Acura vehicles with as few as 60K miles up to 160K are affected by this problem. Acura is well aware of this issue and refuse to assist consumers with the replacement of the defective dashboard. There is a facebook forum (https://www.facebook.com/acuratldefectivedash and car problems forum () where numerous consumers have reported their issue with the cracked dashboard on Acura Tls. All consumers are concerned that with the defect occurring along the side of the airbag and spreading across the entire dash. My car was parked just like all the other consumers. Some vehicles are housed in a garage while others have been outside in a parking lot or yard.
A D V E R T I S E M E N T S
- Chesapeake, VA, USA