This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My dashboard started to crack, very little to start but now has 6 major cracks running up and down the entire dash board with the cracks going complexly around the air bags.
I have a 2004 Acura TL and in the last months cracks have appeared on the dashboard, directly around the airbag compartment on the passenger side. It is definitely a defect of workmanship and or materials. There is way too much consistency in the positions of the cracks. There are hundreds of posts on social media reporting the same issue. Https://www.facebook.com/acuratldefectivedash/posts/219662424726766 my car has 165K miles, is garage kept, detailed regularly with one owner.
My 04 TL has pretty much had nothing but tlc since I bought it in 2010 with 42000miles now in 2015 I'm at 87000miles and I get the cracked dash... I read about this when I bought the car and I was hoping I was going to be lucky but I guess not. MA 10/5 this is obviously an Acura screw up... updated 11/08/2017
Cracks have appeared in the dashboard especially around the passenger side airbag. The airbag light has been on since the first crack appeared. Dealer says to trade in the car and buy a new one! why doesn't Acura own this issue and fix this systemic problem that owners are reporting? this is potentially a huge safety issue as I am concerned that the air bag may deploy unexpectedly.
Cracks in the passenger side dashboard began overnight that outlined the passenger airbag. Car is garaged and kept in parking garage at work. Discoloration of the dash began at 40,000 miles only involving this same part. I used meguires dashboard protector at the advice of the Acura dealership since 40,000 miles but that didn't seem to stop the process. Dash part appears defective but Acura does not appear interested in recalling.
- Charleston , SC, USA
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Front passanger dash began to crack in airbag area for no appearent reason. Was not over exposed to the sun and vehical had just over 80,000 miles at first sight of damage. Dash cracking continued on both sides of passanger airbag down towards glove compartment. Airbag light is permanently on due to this compromise. I tried to inquire about dealership coverage of replacement of this safety hazard, as I feared that bags may fully deploy at the slightest bump on the road/highway. Dealership said that I solely would have to cover repair and replacement of entire dash console, as they could not, and would not, take any responsiblity for defective equipment/materials. I have not repaired, as the cost is well into the $2,000 range for parts and labor! I am uneasy driving my vehical. I was not aware that so many Acura TL 2004 owners have experienced the same problem. Acura should take safety responsibility and recall all 2004 Acura TL vehicles with passenger dash/airbag defects!
The contact owns a 2004 Acura TL. While driving at an undetermined speed, the passenger side air bag inadvertently deployed. There were no injuries. The passenger side leather seat was severally damaged and torn due to the failure. The cause of the failure was not diagnosed. The manufacturer was notified of the failure. The failure mileage was 104,000.
The cracks around passanger side airbag. The air bag light has been on since the first crack appear. The cracks are on all over the dashboard. Some chipping started now. I have taken to the dealer many times and I was told there is no issue but couldn't clear the light. The car is always parked in garage and under canopy at work.
Extensive cracking of dashboard cover, including near passenger side airbag which may cause dashboard pieces to become missiles in the event of deployment of this airbag. Acura has of this date not issued a recall or in any way that I know of accepted responsibility for this product issue.
A small crack developed on the dashboard on left side of the passenger side airbag. Over time, the crack has grown and another crack has developed on the right side along the passenger side airbag. Both cracks are of equal length running from the top of the dashboard down past the airbag. Now there are more than 6 cracks on the entire dashboard and they are progressing in all directions everyday. Rapid progression of these cracks (specially the ones around the passenger side air bag area) makes me very uncomfortable driving around this car. If the dashboard is not replaced immediately, this air bag could deploy pre maturely and cause serious harm and/or injury and/or death of my family member. This definitely looks like a recall issue and Acura/dealer needs to pay for the part to be fixed and/or replaced.
The dashboard cracked in 3 places. It appeared to almost happen overnight it was so quick. The car has always been garaged or parked under a cover at work. It only gets direct sunlight while driving and the occasional store parking lot. At this writing the number of cracks is now 6.
The contact owns a 2004 Acura TL. The contact received a notification for NHTSA campaign number: 14V351000 (air bags) however, the part needed to do the repair was not available. The contact felt the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the delay. The VIN was not available. The contact had not experienced a failure.
3 cracks have been forming for the last 6 months on my dash from the middle speaker over to the left airbag compartment area. They are now beginning to split. The airbag light also now comes on when there is a passenger riding on the right front seat. Dealership gave me a replacement price of $2500 but that Acura corporate is knocking off less than $200 for "goodwill". this is an obvious defect.
I am the 2nd owner of a 2004 Acura TL that I purchased in October of 2007. It has been a great vehicle with the exception of a recent defect issue. The dashboard has cracked multiple times directly over the passenger side airbag as well as over the instrument panel. It appears this is a common defect reported by several other owners of this year, make, and model of vehicle. I'm afraid the cracks may cause inadvertent airbag deployment which would be extremely dangerous to myself or any other occupant that may be in my car. I strongly believe Acura needs to step up and handle this safety issue.
Passenger airbag warning light had been on for around 5 months prior to incident date where the dashboard has cracked right down the center of the airbag location and toward the center of the dashboard as well. We are in fear of the bag causing serious injury or death due to deploying spontaneously or not deploying correctly upon the result of a collision. I researched this problem as I am meticulous about my vehicles and always kept the interior surfaces protected as well as used a sun shield to keep the uv rays from affecting or fading the surface of the dash. I have not gone to a dealership as I see this is a major manufacturer issue and Acura seems to be turning it's back on it's loyal customers. Please let me know what I need to do to pursue this further or join in a massive lawsuit.
The passenger side air bag light on the Acura stays on due to the fact that the dash is cracking so bad around the air bag that it appears the air bag could very easily pop through the dash. I contacted Acura as soon as I saw the cracks but of course they claim its not defective just usual wear and tare!! but through research I have found that there are many Acura owners complaining of this issue but Acura won't do anything about this! so does someone have to die due to a malfunctioning passenger side air bag because of their defective dash issues. This isn't a new issue for Acura owners however, us owners cannot find a way to be heard and get Acura to fix this issue. You tell me if its safe to see a dash that will swell up in the heat of summer and close the gaps in the cracks on a dash and then seem them very openly gapped open in the winter due to the cold. Still waiting for the worse to happen so Acura owners can get justice for this defect in a $50,000 car!!!!
I bought a certified used 2004 Acura TL in 2011. The car was in awesome shape. Then in Oct. 2014, I noticed two cracks running from the windshield almost to the glove box. It appeared to outline the airbag on the passenger side. Hairline cracks in the first couple of weeks. Then a cold spell hit and the cracks became much larger. Now a crack is running across the airbag area. I am very concerned about safety due to the airbag being compromised by a cracked dash. I took it to the dealer where I have purchased 3 Acura TL's for my family. They told me that it was a very well known problem but there was no recall on this issue. They suggested using leather conditioner to soften the dash in hopes of stopping the spread of the cracks. They blamed it on armer all type product usage on the dash. They even gave me a leather conditioner kit to apply. Now, I have researched the thousands of other complaints about Acura TL dashboard/airbag issues with cracked dashboards in 2004-2008 models. Safety is being compromised while Acura/Honda refuses to take responsibility. I have never seen a dashboard crack like this in the 40 years of car ownership! it screens defect and must be recalled.
In March of last year a crack in the dashboard running parallel to the driver side airbag appeared and extended from the windshield to the to glove compartment. In the intervening months, several more cracks near the airbag have appeared and the SRS warning light is on whenever the ignition is live. Given the recent publicity regarding airbags, and the many similar complaints I have read from other owners of 2004 Acura TL's, I am increasingly concerned that this defect is both widespread and dangerous. Since Acura is aware of the hazard these significant failures present, and to date has taken no action to correct them, I believe the NHTSA must act to compel Acura to recall and repair the affected vehicles.
I noticed a small crack over my passenger airbag area over a year ago. That small crack has now grown to a much larger crack, in size and depth. Several cracks now all over dashboard. The ones over passenger airbag concern me due to its location. I have read that it has caused the airbag light to turn on. I have contacted Acura to possibly replace it but because my warranty has expired, they refused.
The contact owns a 2004 Acura TL. The contact stated that the passenger side dashboard began to deteriorate around the air bag. In addition, the air bag warning light remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000.
A D V E R T I S E M E N T S
- Midlothian, VA, USA