This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2004 Acura TL has a defective dashboard. I've seen cracking in my dashboard that was disguised in the instrument panel since 2007. It originally looked like the crack was part of the design above the instrument panel. In the past three years, the cracking has spread all over the dashboard to the passenger side comprimising the integrity of the airbag deployment feature in my vehicle. I have received nothing from Acura corporate for an obvious dashboard design flaw for 2004-2006 Acura TL models. Acura corporate says that cracked dash is a result of wear and tear. My concern is the safety of the airbag during normal deployment and whether or not it will protect my family in the event of an impending accident.
Dashboard has cracked (~10+ inches) need airbag seem. Crack is large. May result in high velocity debris during air bag deployment. May result in improper air bag deployment.
A small crack developed on the dashboard on left side of the passanger side airbag. Over time, the crack has grown and another crack has developed on the right side along the passanger side airbag. Both cracks are of equal length running from the top of the dashboard down past the airbag. This definitely looks like a recall issue or Acura needs to pay for the part to be fixed and/or replaced.
Dashboard has started cracking from 85000 miles onwards. Now by 124000 miles, the dash has so many cracks that I am worried that the airbags may pop out anytime soon. This is a big safety concern.
In 2010 I took my TL in because my dash was showing cracks in it, Acura rep told me that they were aware that owners of other TL 's were complaining about it too. But he told me there was nothing he could do. As of today 08 11 2014 I have 11 big cracks in it. Acura needs to recall them and fix this.
- Columbia, TN, USA
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While cleaning the inside of my 2004 Acura TL, I noticed that the dashboard over the passenger airbag was cracking. The cracking is in a symmetrically rectangular shape directly over the airbag. I checked with Acura and they claim that there is no recall or market action regarding this defect. I then googled "Acura cracked dashboard" and was astonished to find many other owners with the same problem and Acura claims no liability for this defect. I am concerned that the cracking may manifest as has happened with other complaints I saw on the internet. Not only is this unsightly, but from a safety standpoint, the continued cracking may compromise the integrity of the dashboard, ultimately deploying the airbag unnecessarily. Although the representative from Acura told me that they have received numerous other complaints, they refuse to acknowledge that this is a manufacturer's defect and only said that I should take my vehicle to an Acura dealer and self-pay for any repairs. With the numerous complaints, this is obviously a systemic problem and should require Acura to pay for any repairs before an injury occurs. I did see another market action involving Acura and Honda airbags but Acura states that this is unrelated to the cracking of the dashboard on the 2004 Acura TL's.
A small crack developed on the dashboard on left side of the airbag. Over time, the crack has grown and another crack has developed on the right side along the airbag. Both cracks are of equal length running from the top of the dashboard down past the airbag.
The dash just always had a line in it. It looked as if it is where the airbag is. And now it just started to crack. I'm just not sure if it is a safety hazard or not and if the airbag will still work.
Dashboard cracked on passenger airbag and know has started cracking all over dashboard in a matter of a day, Acura should be responsible for this as this car has been maintained by Acura for the life of the product.
Walked out to my car one morning and found my dash to be cracked. A big crack in the center. The car is a 2004 model, but I owned a 1984 car and the dash never cracked. There are a lot of the same complaints online with the same model of car and year. This is a manufacture defect and needs to be recalled.
Within a 24-hour period, numerous cracks appeared on the top of the dashboard. Most noticeable are two cracks that outline the portion of the dash that covers the passenger side air bag. My concern is that this condition will affect the operation of the airbag and its deployment when activated in a crash. This condition could be a danger to the passenger.
We purchased an Acura TL in 2013 as a third owner. We love the car and is always garage kept. However, one day suddenly cracks starting appearing along the dashboard on the passengers side. Also, the cracks propagated along the driver's side too. When I checked online, I wasn't the only one with this issue. There are several hundreds of people with this issue. I called Acura and they did not take responsibility for a defective part. I have a master's degree in manufacturing systems engineering from university of Kentucky and a bachelor's degree in mechanical engineering. I work with plastic & steel components with design and manufacturing day in day out. I can tell you confidently that it is a 'defective' plastic part. It's not about the money for me, it's the safety concern I have. In case of an accident, I do anticipate the dashboard plastic chips acting as a shrapnel and causing injury to the passenger/driver. I really wish you could do something about this. Appreciate your help. Regards
Airbags are about to blow thru the dash. The airbag light stays on most of the time and the dash is cracking really bad around the dash. The crack started just around the airbag cracking the perfect shape of the airbag. Now it is cracking all around the airbag. Seems as tho the airbags could come out at any time.
We purchased a 2004 Acura TL from a local owner. After we purchased the car, the dashboard started cracking everywhere! there are probably over 15 cracks in the dashboard. I called Acura & they told me I wasn't a loyal customer & the car is too old! they said it would be around $1700 to replace the dashboard & they would charge me $1300!!! very nice of them, right! wrong!!!! I sent a letter to the vice president of Acura along with many other people to the headquarters. There response was still the same! I also sent them pictures of the cracked dashboard & it just keep getting worse. Who else can we file complaints with? my 2005 Acura TL dashboard cracked as well but they replaced it free of charge saying they hoped to earn my business. When my 2005 Acura TL paint faded al over the car, they would not touch it! they said it was because I lived in North Carolina!! and, I wasn't a loyal customer because I have only owned 3 Acura!!!
A D V E R T I S E M E N T S
- Manassas, VA, USA