This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took my 2021 Acura RDX to Pohanka Acura Service, Chantilly, VA 20151 after I noticed broken rear door weather strips on both sides which is very unusual for a new car. Dealer said it is not covered under warranty. Then I got them replaced by paying the full price for this to the dealer. I contacted the corporate HondaUSA for reimbursement for this issue and they said it would not cover under warranty. Even after they replaced the old weather strips with the new ones, I noticed same issue but at other location (weather strips were not attached to the doors at the corner). I took it back to the dealer again to fix and they said they cannot fix it as all RDX have same thing and they showed me some new RDX and I found the same issue in that car also. I am concerned whether these gaps will cause any problem due outside rain, wind, dust etc.
My sunroof exploded for no reason while traveling at highway speeds. Fortunately my sunshade was closed preventing shattered glass from entering the cabin which could have injured me. Shattered glass also damaged the paint on top of my vehicle which will require repainting. The noise made by the glass exploding startled me and could have caused an accident in addition to the glass that flew off of the vehicle endangering vehicles behind me.
Panoramic sunroof has made popping noise when pulling into driveways 4/5 times within 3 weeks of owning vehicle. Have taken to dealer twice and they claim they cant replicate issue. I have recorded this noise during driving and shown to dealer but they refuse to fix. They have knowledge of issue and issued technical service bulletin requiring new sunroof and bolts because the current sunroof bolts and frame can not support its weight when vehicle flexes. Glass is at risk of shattering during vehicle operation.
Sunroof exploded! My wife was driving her Acura RDX on [XXX] in Sunroof exploded! My wife was driving her Acura RDX on [XXX] in Tucson Heading East to Vail Arizona, when she heard a loud pop--I heard it to as I was on the phone with her. My wife noticed a gush of air and cars behind her swerving dangerously as the sunroof glass exploded out spraying glass all over cars following behind her. There was no inclement weather conditions. Nothing impacted the glass, the glass exploded out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Approximately on 2/10/2024 shortly after i added my 2021 Acura to my auto policy my insurance co. GEICO notified me about the open recall. Nobody else has notified me on the open recall. I just purchased the vehicle on [XXX] from Autonation Acura In Torrance California. The recall notice Says "there is no remedy availableI" i purchased this beautiful CPO vehicle and I put $20,000 cash ( debit card) as a down payment and I had to pay additional costs for the extended 9 yr. warranty. I financed the rest. The vehicle price was $310 with 20.000 miles on it. The total costs $440. I haven't even made my first payment yet which is due february 20, 2024. My interest rate is high 8.99 is the rate and I have excellent credit. I've only put 20 miles or less on the car since I bought it. My auto Insurance Company now recommended that I do not drive it. My auto insurance could possibly go up in cost as well. I have not drove the car since I learned of the recall. I want my money back and I want to return the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Lakewood, CA, USA
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Since purchasing this vehicle new in August, 2020, I have noticed intermittent loud "popping" noises coming from the sunroof. This typically happens when driving over an uneven portion of the road and sounds like the glass is going to break. I am reporting this now because I have read numerous similar complaints by other RDX owners where in some cases, the glass has actually imploded.
I-??d like to report an issue with this vehicle-??s app companion, AcuraLink. AcuraLink is the official app offered by Acura, which delivers features that allow an owner to control and manage their vehicle remotely. I use the app for remote smart. On 1/17 at approximately 8am, I opened the app and sent a command to start the vehicle. The command failed, and I received a failure message to indicate this. I tried three more times, each time receiving a failure message, so I gave up and manually started the car. Approximately 45 minutes later, the car was back in our attached garage, with the ignition off, and our garage door shut. I suddenly heard the car start while in the garage. I went out, shut the car off, and went back inside. Over the course of 30 minutes or so, the car started two more times, in my attached garage with the door shut. This is an extremely dangerous scenario due to the potential of carbon monoxide and dioxide exposure. If this had happened in the middle of the night, I would not have heard the car running in the garage. This may have resulted in grave consequences for my family. It was as though the app continued to send commands to the car even after failure errors were received by the operator. I reported the issue immediately to Acura and have heard nothing back. I searched for similar stories on the social media site Reddit under the Acura group, and found multiple Acura owners reporting the same issue.
The panoramic sunroof exploded on our Acura RDX model 2021. Me, my wife and our 3 month old son were returning from dinner, we took the ramp and about to merge on a highway then we heard a loud and sudden explosive noise which scared all of us. Thank God we had the sunroof blind partially closed over the real infant seat, so the glass shatters left some minor cuts on my left forearm and back (glass pieces got between my back and driving seat). Also, the glass pieces did cut the sunroof blind/rolling cloth screen. We are glad that we made home safe and not sure what is the process of getting the issue fixed by the manufacturer and thorough cleaning up of the glass remains/dust. Please advise.
This morning (09/20/2023) - I was driving on the interstate (I-78 in Mississippi) - I heard a large bang/explosion and then began hearing external noise. I thought a tire on a vehicle nearby had blownout but realized the traffic near me was not slowing down. I pulled off the interstate and inspected my tires. Discovered all my tires were fine, but realized I could still hear the road. I discovered that my sunroof had exploded/shattered. I had not heard anything hit it or seen any debris flying through the air prior. Thank goodness my fabric divider was on and I did not have the sunroof open at the time - glass shards would have been all on me and throughout my car.
On 10/2/2022 the rear glass shattered on my RDX for no reason. It was parked in the driveway. Safelight replaced the glass but was unable to get the glass out of the tailgate and shards were being randomly released. I then had the entire tailgate/glass replaced with original Acura tailgate/glass. On 5/7 /2023 the glass shattered again for no reason. Parked in the garage with door closed. I attached pics of both incidents. The last two pictures are from the 10/2 incident.
My Telemetrics Control Unit failed on Acura update. This is part of the system that calls for Emergency help when involved with a crash. I t was identified at an Acura dealership and the part was ordered. It is on back order now for over a month with no known delivery date
On NOV 20th 2021 took the vehicle for Oil change, to Acura dealer. The service tech informed me the hood its not opening. The latch or cable its broken. The part its not in stock. I can't open the hood to check all necessary fluids, especially windshield washer fluid. I think its safety concern when I'm out of washer.
Driving on the highway and suddenly the moonroof imploded. Luckily no other cars nearby and did not go through an underpass when this occurred. No signs of any impact to cause this from remaining glass. Waiting for Acura dealership to assess damage but told me the part was backordered due to this happening with multiple vehicles.
I purchased a 2021 Acura RDX new. The car makes loud cracking/popping sounds from the panoramic sunroof when driving over uneven pavement, particularly at an angle such as, entering or leaving a driveway. This has occurred since new. It consistently makes the sounds when cold, like backing out of the driveway and over the curb first thing in the morning. It is inconsistent after first having made the sound but, will still make the sounds under the right conditions. I have reported the issue to Acura dealer service and to Acura Client Relations, with no resolution. Many have reported similar issues on an Acura owners blog.
All sound warnings are very low and impossible to hear them especially with the music on. The volume is very low and will not override the music volume. The warning volume is very low and driver can-??t increase the volume. Especially the blind spot warning on the right side, if you miss it, it-??s an accident sure to happen. Acura can change this with a simple software update but they keep ignore my requests. Hopefully you, the consumer advocate, can convince them to do the software update. Let-??s make it safer for all and save some lives.
Brand new 2021 Acura RDX panoramic sunroof exploded less than 2 weeks after purchase. I was driving when all the sudden, out of nowhere, there was a loud pop/explosion sound. I immediately pulled over and inspected the but didn't find anything. Not one scratch or dent anywhere. It wasn't until I was getting back in the car, and heard the sound of glass slowly shattering, that I realized it was the sunroof. Nothing external hit the car to cause the explosion/shatter. I was the only car on the road when it happened...no cars in front of, behind or beside me. The road was smooth and I hadn't driven over any bumps. Thankfully, the sun shade closed so no one in the car was injured.
Both myself and husband have heard knock or loud pop sound. One loud knock or two with slight level change such as entering or leaving driveway. Many other Acura Rdx owners have reported same issue. Appears to be flexing of panoramic sunroof. My vehicle is one week old (was courtesy vehicle) 2021 Acura Rdx. In shop now. Many have reported service issues with no resolution through dealership or Acura. Several owners have added issues with sunroof leaking and even blow out of sunroof window.
A D V E R T I S E M E N T S
- Gainesville, VA, USA