This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Acura RDX. The contact stated that upon entering the vehicle and closing the driver's side door, the lift gate window suddenly shattered. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was advised to take the vehicle to the dealer for inspection. The failure mileage was 75,000.
The contact owns a 2020 Acura RDX. The contact stated that the rear window near the hatch had suddenly fractured without impact. The failure recurred a second time after having the vehicle repaired. The vehicle was taken to a glass specialist and the glass was replaced by the Insurance Provider. The failure occurred again the vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 28,500.
The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, the rear window shattered without warning or impact. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was advised to notify the insurance company of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to go through the insurance company and to take the vehicle to a different dealer for diagnosis. The failure mileage was approximately 20,000.
The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, she approached the rear of the vehicle to open the hatch and noticed that the edges of the rear window was crumbling. The contact stated that upon opening the hatch, the middle of the hatch window cracked and the pieces fell inside the trunk. The vehicle was towed to the dealer, who informed the contact that they could not determine that the failure was a Manufacturer-??s defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist unless the dealer determined that it was a Manufacturer-??s defect. A case was opened. The failure mileage was approximately 22,908.
- Parlin, NJ, USA
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- Hopkinton, MA, USA