This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The above mentioned vehicle was leased in March 2019. I have recently experienced issues with the infotainment system that comes standard with my vehicle. The screen is going black and not responding while the vehicle is in motion on a bridge. This is causing my bluetooth, blindspot assist, navigation, and entire computer system to malfunction. I am also having issues with the vehicle starting. It was at one point I was told to place my key near the start button in order for the vehicle to start. I was informed by daniel flores of Acura of wappinger falls that they are aware of the issue but they have no idea when the issue will be resolved. I am afraid that I will be placed in a situation where my vehicle will not start or cause a safety issue for myself or a pedestrian. My vehicle is less than a year old and I have I invested more than $10000 in it. The only way for me to get out of it is to spend an additional $133 a month (which I do not have) and change the vehicle out today!!!. I am looking for help. My husband recently had a 2013 Nissan rogue catch on fire in my driveway just under my bedroom window. I am afraid that something like this may occur again.
Wen I turn the radio the radio play for 1 day after one day I have to unplug the car battery and reset the radio because the radio don't work it is saying that the radio is not abeloble sow I have to disconet de battery every other day and reset the radio for the radio could work even wend Acura send the new update on 9/18/2019 sow this
Car infotainment system frequently freezes or crashes, rendering many of the vehicles' features inoperable. The infotainment screen intermittently turn from night mode to day mode. The infotainment system is un-reliable and un-stable. The infotainment screen goes black intermittently. The drive mode is un-available
The Acura's info-mobility/apple car play stops working. Making the hands free feature to this car inoperable. The radio and gps features as well as the bluetooth and apple car play all stop working and or freeze after a few minutes.
Brakes have squeaked esp in the mornings within the first 5-10 min of driving the car ever since I purchased in Oct 2018. This is a known problem without any fixes as per previous complaints. Noticed that brakes feel as if something is loose when you apply deep pressure. I have also noticed an interior cabin clicking or rattling type noise when braking as if something is loose in the cabin.
- San Diego, CA, USA
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The vehicle does not display elapsed driving time. This is our eighth Acura. Every previous one had this display as had every car we ever owned or leased over the past 35+ years. This is a safety issue. I need to know my driving time in order that I can stop to rest or change drivers.
We bought this car 3/2019 and soon thereafter started having significant problems with their technology controlling navigation, phone, media, etc., and its failure to perform can cause driver distraction, which is a clear safety issue. All these things have occurred multiple times, without consistency as to why or when: 1.navigation failure 2.conflicting navigation directions between the dashboard screen and the illuminated navigation directions illuminated in the driver's window 3.dropping phone calls 4.dropping apple car play and its navigation system 5.a two-view screen that can go completely blank, or either of the views can go blank 6.the clock changes time for no reason, and the list for the failures go on. All the issues above can distract the driver and potentially cause an accident with our family inside.these glitches happen at any time, confusing and distracting the driver. This is simply unsafe.we have reported all these issues to the Acura dealership where the new car was purchased. We have provided pictures and videos of the flaws to the dealer. The dealer rebooted the car, but the problems persist. Only recently, after pushing Acura, they admitted there is a known technology issue with this vehicle and Acura is aware of it and is working on a solution, with no definitive date for resolution. In the meantime, we are driving a car with significant and potentially seriously dangerous flaws, which Acura knew at the time of the sale, yet sold to the public regardless. In the last conversation with Acura, we basically were yelled at and told they would no longer be of assistance and we had to wait for the fix. So we bought a auto, with known seriously dangerous defects by Acura, with no solutions forthcoming, and stonewalling by Acura. They did offer to buy back the car, but at a discount since we have owned it for five months. It all smells.
Panoramic sunroof exploded driving down the highway. No other cars around and not driving under a bridge. Glass fractures point up, not found when glass has been damaged by impact.
From March 2019 to present: When driving at speeds above 55mph, the vehicle slams on it's brakes automatically and comes to a complete stop. I then have to put the Rdx in park, then back into drive before I can accelerate again. This happens when no other cars are around the front of the vehicle. This has happened a total of 10 times. A couple of the times it has happened, other cars have had to swerve around me to miss rear ending me. There is no warning lights or noises before the car slams on the brakes. I have previously had pain from the seat belt locking up so quickly in my shoulder and chest areas. This has been reported to both Acura corporate, Acura customer service, white bear lake Acura, and jay wolff Acura. This has been in the shop a total of 5 different times within 2 different states with each time the service department saying "couldn't duplicate the issue". this vehicle will injure someone if this issue continues. The infomative screen is also solid black and has not worked for the past 38 days. The radio, navigation, back up cameras, etc does not work. The dealerships are also not able to fix this after 5 times in the shop.
While driving on an open highway away from over passes and other vehicles, the sunroof suddenly and without explanation began buckling and cracking. Pieces of glass rained down on the screen that was, thankfully, closed preventing glass shards from entering the passenger cabin. The glass continued to shatter and the speed of the vehicle forced glass onto cars and the roadway behind me. I had to take evasive action to avoid spraying the motorcycle behind me with glass.
The apple carplay interface is seriously flawed. When iphone is connected to Rdx the major problem is while playing tunes or using any of the apps the screen freezes and/or the sound drops out. It becomes a safety issue when hands free no longer applies and human intervention is required, including unplugging iphone and replugging iphone to Rdx, using touchpad to try to unfreeze the infotainment display. This sound or app dropout issues occur while both stationary and in motion, driving mostly.
The 2019 Acura Rdx, has a known defect in their infotainment center, which causes (among other things), the phone connection with apple carplay, to "drop". under some circumstances, this might not be a huge problem or safety issue, but many "on the road" people, depend on this phone capability and conduct important business on the phone. While driving and talking on the phone, the phone suddenly disconnects, to the extent that the person on the other end of the phone, can't hear the person in the vehicle. That person, is then forced to "find his phone", physically change the settings, to allow him/her to talk directly on the phone. The searching for the phone and the distracting task of changing preferences, is not only a significant safety issue, it's illegal in many states. Acura is attempting to tell owners there is "no issue", but when pressed, admit that the system doesn't work and they don't know how to fix it. The local franchised dealers are taking the same approach. When pressed, they admit that Acura knows the system doesn't work and has asked them to gather customer/owner feedback.
My Acura has "stalled" twice now while passing (once at about 4800 miles and the other at about 5600 miles on odo). Both times the car was in cruise control and lane keep assist and traveling on a highway at about 60mph. Both times I was overtaking a large vehicle that was to the right of me. Both times, I put the pedal to the floor, the car accelerated for only a split second, then lost all power, the engine light started blinking and went into limp mode. I had to cut across several lanes of traffic with no engine power to get the shoulder. (very dangerous.) both times, when I shutdown and immediately restarted the car, it then ran normally. However, both times after this happened, the car's idle start/stop function stopped working (the engine never shut off at stops). So far, I have not been able to purposely recreate the problem when I try to do so in safe driving conditions. The first time I took it to the dealership, they didn't find any code or anything wrong with it. However, whatever they did caused the idle start/stop function to start working again. This time it has been 6 days and the idle start/stop function hasn't activated once (I have not returned to dealer yet). Acura client relations claims they will have a field technician test my car, but I may have to wait weeks or months for that to happen. Other owners are reporting near identical problems on https://www.carcomplaints.com/Acura/Rdx/2019/engine/engine.shtml this is going to result in a car crash at some point for some driver, so urgent attention is needed to resolve the problem.
After apple's ios update for iphone, apple carplay has become unstable and crashes for no apparent reason resulting in active navigation services while driving, becoming unusable without warning. Restarting the Acura technology and/or the iphone results in continued sporadic but unuseable operation. This can result in severe driver distraction and lead to collisions resulting in injury or death to the vehicle occupants. Acura has indicated to me that they have received a number of complaints of this nature and is looking into it. Calls to apple support have resulted in an attitude of indifference and attempts to attribute the issue to Acura & google. Apple's current response is to send an email to feedback@apple.com. The response I am seeking is to require apple/Acura to inform Acura customers that carplay is currently experiences issue and may unexpectedly cease operation while in use and advise customers to refrain from using it until the issue is remedied in order to avoid driver distraction resulting in possible collisions. Additionally I would like to see apple & Acura setup special email addresses for owners to report carplay and technology anomalies, with a tracking system in place to research, address the issues, and expedite the resolution of them.
Voice recognition with apple carplay and 3rd party apps fails to function which can lead to driver distraction resulting in collisions. This is an apple issue, not an Acura issue. Third party apps for apple carplay have been released several weeks ago from this date but voice recognition will not work with them, at least in the 2019 Acura Rdx (listed as compatible) and most likely all vehicles that do not have touchscreens. I have done exhaustive testing on this issue and reported it to the highest levels of apple that applecare will allow me to go but I get 'stonewalled' about this with apple claiming it is a problem with google maps and waze, not carplay. However both apps use the the same gui which sends me a message that it is an issue with the carplay software library, not the 3rd party apps. However apple refuses to acknowledge this or give a high priority to resolving it. I am of the opinion it is a serious safety issue as it can lead to driver distraction resulting in accidents and possible injury or death. I have suggested to apple, and google that the apps be disabled in carplay until this issue is resolved but have failed to receive any acknowledgement to this suggestion. Extensive documentation of apple's refusal to acknowledge this issue is available upon request. This has been an issue for many weeks now. With the latest attempt on the date below. Google, creator of the current 3rd party apps has also been informed with no response.
The electronics on the vehicle - the phone, navigation system, radio - freeze up and won't function. The navigation system's keypad doesn't work. Apparently this is now a frequent problem on 2019 Acura Rdx's
A D V E R T I S E M E N T S
- Brooklyn, NY, USA