This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since purchasing car, I've had: Squeaky brakes. Acura is aware but does not have fix. Lane departure issue. A lot of "false positives" which causes car to shake and slow down - very dangerous when another car is driving behind. Acura is aware but does not have fix. Issues with radio and apple care. Does not work intermittently. Acura has done software update to fix but still have problems. Squeaky wipers. Were replaced in September. Need another replacement.
Trying to overtake slower car on two lane road at approximately 60mph, car lost all power went into "limp mode" forced to find way off road on busy road. Using 93 octane gas, sunny day. Waited few minutes restarted vehicle. Extremely dangerous situation.
Infotainment system has multiple glitches causing many of the features, radio, gps operation, drive mode changes, sound, clock freezing, knobs and dials not working. Reported to dealership and went in several times. They said there were updates which they tried to install and the vehicle didn't respond to any updates provided by Acura. Called Acura, got a case number, and was virtually told they are still working on these problems. These 2019 cars have been out since may of 2018 and they are still manufacturing cars and putting them out to the consumer knowing these electrical and system issues have never been addressed properly. These problems happen whether the vehicle is stationary, in motion, city or highway driving. The problems are intermittent. It does become a safely issue when something happens because the driver is not able to deal with issues while operating the vehicle. Acura has been less than cooperative with either the dealership or the consumer, just telling all they are sorry to be patient "they are working on it". my vehicle has been doing this for several months (since the day I drove it out of the lot.) I have screen shots of the messages received on the screen when it is inoperable and well documented notes and dates as to when it was reported to the dealer and to the Acura service represented.
Technology systems experience random failures, at various times sometimes when driving. Functionality can sometimes be restored by stopping the car and restarting the engine. Sometimes the vehicle must sit for hours with engine off to restore functionality. System failures include dashboard lighting, vehicle display screen, and heads-up display. Numerious dealer visits have provided no solution till today when I was informed that that this is a software issue and that a software vehicle update is required. However this is not available, has not been available for around 6 months and no timeline has been offered for this update. I regard this as a safety and driver distraction issue that can lead to collisions. Acura needs to place a higher priority on this issue in order to provide owners with a safer driving environment.
Adaptive cruise control failed to detect vehicle in front, near collision. Looks to be related to software/firmware as other instrumentation also appeared to hang/pause. Vehicle was also sold without a working horn
- Phoenix, AZ, USA
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Voice recognition with apple carplay and 3rd party apps fails to function which can lead to driver distraction resulting in collisions. This is an apple issue, not an Acura issue. Third party apps for apple carplay have been released several weeks ago from this date but voice recognition will not work with them, at least in the 2019 Acura Rdx (listed as compatible) and most likely all vehicles that do not have touchscreens. I have done exhaustive testing on this issue and reported it to the highest levels of apple that applecare will allow me to go but I get 'stonewalled' about this with apple claiming it is a problem with google maps and waze, not carplay. However both apps use the the same gui which sends me a message that it is an issue with the carplay software library, not the 3rd party apps. However apple refuses to acknowledge this or give a high priority to resolving it. I am of the opinion it is a serious safety issue as it can lead to driver distraction resulting in accidents and possible injury or death. I have suggested to apple, and google that the apps be disabled in carplay until this issue is resolved but have failed to receive any acknowledgement to this suggestion. Extensive documentation of apple's refusal to acknowledge this issue is available upon request. This has been an issue for many weeks now. With the latest attempt on the date below. Google, creator of the current 3rd party apps has also been informed with no response.
The engine shut down in the middle of an intersection in traffic, while in motion. The car refused to start up again, indicating a transmission failure. The car also refused to shut down, and the electronics are confused. This is the third incident that I had with this vehicle.
A D V E R T I S E M E N T S
- Melrose, MA, USA