This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Acura MDX. The contact stated that while his wife was traveling on Interstate 75 and driving 85 MPH, the vehicle independently slowed down, failed to accelerate, and shut off. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 42,000.
I have three recalls on my vehicle. I am trying to get them serviced and the Acura dealership is stating that they do not know when they can service the fuel pump because they haven't created/issued any parts. They will not let me book to service/fix the connector rod bearing before August. I am concerned with the safety of my vehicle due to these recalls and not being able to get them fixed ASAP.
After driving for an extended timeframe (approximately 3 hours, trip was traveling between Des Moines, Iowa and Kansas City, Missouri) at Highway/interstate speeds, upon slowing down from those speeds, the vehicle goes into limp mode and check engine light begins blinking. After pulling over and turning car off and on again, normal behavior resumes. This has happened both as I arrived in the Kansas City area, and upon my return home to the Des Moines area. Depending on circumstances for when vehicle enters limp mode, there-??s a significant risk of causing an accident. Dealer was unable to pull any codes and therefore is unwilling/unable to address the issue.
In March, I made an appointment at Lehigh Valley Acura in Emmaus, PA 18049, to address NHTSA Recall Number 23V-751 on my 2019 Acura MDX. When I got to the appointment on [XXX], the service technician told me that American Honda will only send parts for recall-related repairs for cases where the "vehicle is showing evidence of the connecting rod bearing defect." Since the evidence of the defect is that the car could "stall while driving, " I believe this sounds like a defect that should be addressed immediately. I called American Honda on [XXX], and was told that they don't have sufficient parts to fix all the vehicles covered by the recall. The person I spoke to said that we would get a letter in the mail when it is our turn. I believe this is negligence on the part of American Honda and Lehigh Valley Acura. How do I get this defect addressed immediately? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2 Issues: Transmission shifts hard between 35-50mph and 50-60mph. Dealership accused me of utilizing improper gas which is not factual; this car has only received the recommended premium octane gas since I purchased it as a Certified Pre-Owned vehicle. Recall: vehicle is currently under crank shaft recall. In the original notification, Acura stated parts would be available in April. Per the Acura dealer, Acura told them parts will not be available until October. This timeline is unacceptable for such a serious safety recall (risk of fire/crash). I feel unsafe driving this car and am worried I will not get fair market value with the recall still open.
Engine had a knocking noise, went to dealer and explained the problem. They mentioned there was a recall regarding this issue but when my vehicle's Vin was typed in they said it was not part of the recall. A few days later all the warning lights in the instrument panel came on and soon after the engine went bad and had to replace it. My vehicle had approximately 45k miles when this happened. I was completely shocked, angry and disappointed with Honda Motors when they didn't want to take responsibility. It's obvious this was a manufacturing problem with these engines and they should reimburse vehicle owners that had issues with these vehicles. Thank you for your attention!
Beginning in October of 2023, I was hearing an engine knock/ticking. Acura tech support at the local dealership said my rear cylinder head needed to be replaced. I asked Acura how, since my car is only a few years old, could this cylinder head already be bad. They responded that these vehicles are mass produced by the hundreds of thousands and sometimes bad parts or installations slip through. I paid $7,500 for the new cylinder head, but now I see the new recall about engine crank shaft and the connecting rod bearing can wear and cause damage to the engine. It further says if you hear engine knocking, to immediately call Acura.
I was yielding to make a left hand turn, in the middle of the intersection, and my car turned off and wouldn-??t turn back on. In addition the car occasionally jerks as I-??m driving almost like if it changes gear. Sometimes I can-??t get the car in park position I have to press the button multiple times. The recall going on right now can cause a fire crash or injury and they cannot replace the parts until April 2024 and I don-??t feel safe driving my car.
During normal driving transmission will shift to Neutral, locks the system, and engine does not start when automatic idle stop had been engaged at stoplight or stop sign. Instead of restarting the engine, the feature causes the transmission and electrical system to lockup taking quite a bit of time to convince the car to restart.
While making a very normal commute, my 2019 Acura MDX began running very roughly, slowing rather abruptly. The check engine light began flashing, and several warning messages were displayed on the message center of the vehicle display unit. The vehicle would not accelerate, and would not attain a reasonable speed while in traffic. With the hazard lights on, I was able to move to the side of the road, but it was very difficult as I was unable to exceed 15-20 mph. The vehicle was taken to the dealership for repair. The dealer investigated and found the timing belt had "jumped time" causing the engine management system to set multiple misfire codes, and was described as the cause of the failure. I am aware certain 2018-2019 Acura MDX models were recalled for timing belt issues, but this particular vehicle was determined to be outside of the group of vehicles involved in the current recall. My MDX had 52,600 miles at the time of the incident. It has not had any modifications or repairs to the engine prior to this incident. Acura recommends replacing the timing best at 100,000 miles.
UNKNOWN Over the course of a couple weeks, engine has intermittently stalled while driving, forcing me to turn off the car in the middle of the road. Progressively, other electronics have also intermittent failed including power steering and infotainment system. All dashboard warning lights are on and do not resolve by turning car on/off. Generally, car is driveable until the random intermittent stall, which is obviously dangerous. 2 weeks ago, car had gone through state inspection and 30k mile maintenance without issue. Service station checked battery and alternator and no issues.
The Car shut down in engine idle and would not restart. It was unresponsive and took 5 minutes for the start button to function. This occurred in the middle of a busy intersection. 2 weeks ago Acura performed an update to the software that was supposed to resolve the engine restart issue, but clearly it has not.
I pulled up to a stop light at a busy intersection/highway exit and, after depressing the brake, the vehicle abruptly turned off and shifted to neutral. The brake became very difficult to depress and the parking brake enabled on its own. The entire dashboard lit up and the car would not shift or respond to any input. The vehicle would not turn off, turn back on, or shift for approximately 15 minutes. After this, I tried to turn the car off and it finally did, I started it again and was able to pull off the roadway. We just recently (within the past 2 weeks) had a recall done to update the auto-stop system. This occurred 1x prior to the recall and now this has happened again. My young children were in the car both times and this put us all in danger.
Vehicle was stopped at a traffic light (transmission in Drive) and the automatic idle shutoff engaged, turning off the engine. When the traffic light turned green, the brake was released and we found that the transmission had shifted to neutral and would not shift back into Drive. We had to restart the car. Being stalled at a green light is a serious safety hazard as approaching vehicles would not anticipate my vehicle being stalled.
The contact owns a 2019 Acura MDX. The contact stated that on numerous occasions while driving approximately 55 MPH, the vehicle failed to respond as needed. The contact stated that the engine revved however, the vehicle went into LIMP Mode for 10 seconds and then operated normally. The vehicle was taken to the dealer however, the failure could not be duplicated. No warning lights were illuminated. The manufacturer was notified of the failure; however, the contact never received a reply. The failure mileage was approximately 55,000.
During Idle stop at red light car stops and goes into neutral and engine stalls. 2019 MDX won't move unless completely restart the car in the middle of busy intersection. High risk for accident and injury. There is few recall mention in Acura site for 2019 MDX, but when input vin number its claims no recall to this vehicle. Need urgent help.
The contact owns a 2019 Acura MDX. The contact stated that while stationary at a traffic light, the vehicle stalled. The contact stated that the battery warning light was illuminated temporarily. The contact was able to restart the vehicle and continued driving to her destination. The contact stated the had occurred four times. The contact took the vehicle to a local dealer who was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 59,000.
A D V E R T I S E M E N T S
- Chipley, FL, USA