This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Acura MDX. The contact stated while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact was attempting to pull over to the side of the road and depressed the accelerator pedal, but the pedal went to the floorboard, and the vehicle jerked and suddenly stopped. The vehicle was taken to a dealer for an unknown recall for the fuel pump to be repaired and the contact informed the dealer of the failure the vehicle was experiencing. The vehicle was repaired under recall; however, the failure persisted. The local dealer was contacted two more times for the same failure; however, the vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with a case number. The failure mileage was approximately 50,000.
Bought vehicle new in 2018. Starting in 2020, brought car to dealership complaining that car, at times, did not accelerate when prompted. Vehicle pauses, then lurches forward. Very dangerous when making left turns and when merging with traffic. My wife (who used to be primary driver of this vehicle), refused to continue to drive it...and neither I nor my wife would allow our now age 21 daughter to drive it. So this vehicle (as unsafe as it was) became my back and forth to work vehicle. Vehicle was brought to the dealership on at least 4 or 5 times with this complaint - from 2020 through 2024...One time it was at dealership for almost 2 weeks Dealership would never fully admit to the issue - often times one service person, through test driving would notice the issue, only to then be told it was "normal driving" of this vehicle. On a regular basis, car would stop (pause) "in the face of oncoming traffic - my heart would skip a beat, only for the car to then resume accelerating On many occasions, I discussed with service team - always to be told that there were no known issues Fast forward to 2024 - when Acura notified me of a Recall regarding the Fuel Pump....I quickly scheduled an appointment, brought the car in this past week and had the Recall done. Speaking with the Serviceperson when checking the car in, I brought up the past issues that I have had and asked if this Recall was the likely reason.....the service person - without hesitation said "absolutely"......I then asked him, so was "Acura lying to me ll these past visits".....his response was "sounds like it to me" Since getting the car back - the hesitation has stopped. I have paperwork from all my previous visits - with responses from their technicians I am certain there was consumer fraud conducted by the dealership I bought and serviced this vehicle from (Open Road Acura - Wayne NJ). Add to it, the inconveniences I experienced and the fear that my wife and daughter had of the vehicle.
The engien keep stalling, prolem accelerating jurky transmisión and this is the only car I have to go work I take the highway everyday I am cosern that something can happend to me.
It seems that, from the day we purchased the vehicle, there have been issues with the transmission regarding how it is programmed and how it responds to drive or input through the throttle. This causes the vehicle the occasionally lurch forward under acceleration, especially at low speeds in the parking lot. And times the throttle gets really confused and the transmission fails to deliver power to the vehicle for a second. This has happened to me two or three times. I was turning left when the vehicle lost power momentarily and oncoming traffic was headed straight for me and my vehicle. If the delay had lasted just a while longer, things would have looked very bad. Based on my research online, I am not the only driver experiencing this kind of problem with the transmission.
When trying to accelerate after braking the vehicle has a MASSIVE hesitation where it just sits there doing nothing literally for a solid second. Not only being very frustrating it's IMO very dangerous. If I'm at a yield and then need to merge quickly, if I'm getting on a highway from a parking lot, if I'm trying to switch lanes in traffic, etc etc the vehicle just bogs down and does nothing for that 1-2 seconds. Drive the vehicle normally, apply the brakes and then right away take your foot off the brake and accelerate. You don't have to mash the accelerator, even with light to moderate pressure you will notice that lag where the vehicle is just sitting there with zero power. If you do accelerate moderately or hard after a second or 2 of doing nothing it will just completely jerk into motion. Does the same thing in all modes, it's actually worse in Sport and Sport+ mode because you get more power after the hesitation After braking moderately hard from 40mph to 15mph because someone cut in front. Then I changed lanes and had to accelerate because that other lane was going quite a bit faster. Hit the gas and nothing for what seemed like the longest 1.5 seconds until the thrust came back online Pattern: From Stop --> Accelerate for about approx 20 MPH -->Release the gas pedal and immediately apply the gas pedal. Another pattern: Travel in about 40 MPH, apply the brakes to a speed below 20 MPH and apply gas pedal. Consulted with the dealer multiple times and they think this is normal for 2018 MDXes. But it is indeed a safety concern. The dealer said they applied TSB 20-015 TCM update and it still has not resolved the problem. THIS IS A HUGE SECURTY ISSUE and DANGER HAZZARD. The issue happens every day. Below reported date is the latest occurrence.
When the car accelerator pedal is pressed, from either a stop or slowly rolling from a stop, there is no response from the vehicle, no transmission downshift, no sounds - it just sits as if the car is off for 1-3 seconds and THEN accelerates/lunges. This happens everyday, intermittently throughout depending on where we are driving and the number of stops/turns but it is repeatable. This is a safety concern when attempting to turn left when there is oncoming traffic. I have reported this to the dealership of purchase 3-4 times and have been told there is nothing wrong with the vehicle.
The cruise control engages and the car takes off from a dead stand still when resume button is bumped. It is my understanding cruise control should not engage from a standstill or slow speed. I discovered this after the dealer serviced the car and the tech had turned on the cruise the resume button pertrudes out from the stearing wheel and as I was coasting through a turn on the dealers lot the car launched forward I took my foot off the gas peddle but it continued to excel. I took the car right back to the service department and was told I must have bumped the 'resume' button while turning and thats what caused it to unexpectedly excel. I asked, it engages at a virtual 4-5 mph crawl" even when no previous speed has been entered since the car was started" the service writer stopped the car, took his foot off the brake and he demonstrated how I must have bumped the resume as I was turning. He bumped the resume and the car launched off on its own from a complete standstill. He said it was a normal Acura trait but shouldnt exceed 25-30 mph. He said he had a subara that does the same thing. He said customers frequently complain about it being a safety hazard and he suggested we just be sure the cruise master control is turned off every time we start the car. I tried this with all my other vehicles and none of them even engaged cruise under 25 mph. This is in my opinion a very serious unexpected excelling problem that should be addressed
While driving downhill a car approx 1000 feet ahead of me was slowing down to turn right while the car was still turning but completely out of the intersection the automatic brakes came on and came to a complete stop. The car that turned right was down the street it had turned on completely out of sensor range and the automatic brakes would not let off, when trying to accelerate it got stuck in gear but would not budge. Like when you dont shift a gear for too long in a stick shift car. Finally the brakes let off and I was able to drive but further down the same hill the automatic brakes did the same thing again while trying to accelerate to change lanes, there was not a single car infront of me at this point and no reason for the automatic brakes to do this. Both incidents almost caused me to be rear ended.
A D V E R T I S E M E N T S
- Fremont, CA, USA