This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is a problem with the passenger front windshield. It's blurry along the edge and hard to look out especially to check for on coming traffic from the right side. It is a hazard to drive and see properly out that window.
The front windshield is distorted on the right and left side. The distortion makes it hard to see things clearly and makes me feel dizzy when driving. It's like looking through an hourglass. There have been several times I have had difficulty parking because of this issue. I almost hit a car in a parking lot because of it.
I purchased the vehicle new, in late March 2018; I believe we took delivery on March 29, 2018. We have had an ongoing issue with the memory positioning of the steering wheel. Our vehicle has the advanced package. Intermittently, the seat will go to the memorized position, but the steering wheel will stay in the position for exiting the vehicle. That position is in the highest position the steering wheel can be placed in. We have had the vehicle at bakersfield Acura four separate times to correct the issue. Bakersfield Acura has been unable to duplicate the issue while the vehicle is at their facility. Their service writer, omar, actually witnessed the malfunction when I dropped the vehicle on July 16, 2018. I have filed a complaint with Acura client relations, case number 08936387. Acura refuses to do anything about the issue. I have explained that this is a very serious safety issue. When the steering wheel stays in the highest position, it is very difficult to see over the steering wheel, blocking our vision of the road. My wife and I just get in the vehicle, start it up and take off. Normally, it is not until we are driving that we notice the issue. At that point, we are fumbling around trying to locate the lever to manually adjust the steering wheel. At 65 mph on the freeway, that is very distracting and dangerous. A split second of distracted driving can cause a very serious accident. Tiffany at Acura client relations, and david, the service manager at bakersfield Acura have both admitted that they are aware of the problem, but contend it only happens when both driver one and driver two keys are present. Apparently, they have no intention of correcting the malfunction. To be clear, it happens when only one key is present as well as when both keys are present.
The 2018 Acura MDX has windshield distortions affecting visibility and can lead to dizziness resulting from visual vertigo. Images seen through the outer edge of the windshield are distorted. Straight lines (road barriers, lines on the street, fences, curbs, etc) appear bent/curved. Objects also quickly magnify and then revert to normal size causing blurryiness as well as affecting the ability to determine accuracy of object placement around you when driving. The windshield is a dangerous safety hazard putting drivers at risk for accidents. After just driving it just a few miles, I began to notice dizziness and resulting nausea from object distortions. I attempted to not look out that portion of the windshield and focused looking straight were objects were clear and accurate to size/shape. But for safety reasons it is impossible to neglect a large portion of the visual field when operating motor vehicle.
A D V E R T I S E M E N T S
- Colorado Springs, CO, USA