This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Paint Peeling on my 2016 Acura MDX with color code NH 603P. This is a frequent problem-- so frequent that Acura issued a service bulletin 19-029. I am hoping for a full recall. the problem is Acura claims this is based on VIN. If you google "problems with 2016 Acura MDX with paint peeling" you will find a SLEW of owners with this same problem but the VIN is not eligible for reimbursement (mine was not eligible either based on my VIN). This is a problem with the color code NOT the VIN. Can NHTSA request a full recall to Acura for all vehicles identified in Service Bulletin 19-029 regardless of the VIN"?" Clearly there is a problem with the year, make, model, color code regardless of the VIN>
[XXX] 7 pm. As I was on the highway, warning lights came on the dashboard, -??failing transmission, emission failure, and side mirrors failure.-?? I soon lost a lot of power. I purchased this 2016 Acura MDX in 2019 at Acura of Concord as a Pre-owned Certified with 20k miles. At the time of the transmission failure I had put an additional 17k miles. Total cost for a new transmission was nearly $8000. This does not seem fair to have to replace a transmission with so little miles. It seems as though this vehicle is a lemon. Approximately 3 weeks later, as I coming up the driveway, I noticed a huge chip of paint missing in front of the sunroof area. Now this appears Exactly as the recall or extended warranty demonstrates for 2014-2016 MDX White Diamond Pearl NH-603P. Honda claims this -??VIN Does not qualify-?? for this extended warranty. Even the service manager at Acura of Concord exclaimed, -??How they explain to me that this vehicle does not qualify when it is the same year model, same paint, and that the paint chipped off Exactly the same way as described in the extended warranty recall.-?? In other words, Honda is forcing me to reach out to you because this VIN is not on the list and they do not wish to acknowledge that they are at fault. I do not feel that it right that I paid $8000 for a new transmission, and now I will have to pay $5303.70 to repair the paint on the roof. Please help me in this matter. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dear Support, I own Acura MDX 2016 with VIN number [XXX], paint color is White Diamond Pearl I notice the paint is peeling off from in-between roof and front wind screen. I see there are recall for this color but I don't see my car in your recall list, My cousin also own 2016 MDX and after contacting to Acura support his car is getting fixed. I tried to contact t them but they are very rude and not supporting for INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The trunk opens like it should, but then closes after the lift gate reaches the top. It will close on your head if you don't move out of the way, which is what happened the first time because I didn't know what was happening. You can stop the lift gate from continuing to close, but then you can hurt your arm due to the force the door is closing with, as there is no auto censor for the door to know something is blocking the path. This event has been reproduced over 50 times in the last week. About 10% of the time, the lift gate works normally. I have an appointment at the dealership in 3 days. Based on a search of TSBs, this problem has been reported multiple times since at least 2019. It had been working normally until this week, started 2/10/24 and is still occurring when I open the trunk. No warning messages appear.
- Dallas, TX, USA
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Was driving vehicle on highway and suddenly and rapidly lost all ability to accelerate. Warning lights on dash ALL came on simultaneously only after acceleration was lost. Inability to accelerate was extremely dangerous in middle of other highway traffic, but safely pulled to side of road only because of careful driving and luck. Upon inspection, auto service confirmed they verified concern P0716 system needs to update and keyless control was faulty. Recall one month subsequent to event does not seem to include my car, although description of failure sounds potentially similar. Still waiting full repair of vehicle.
2016 Acura MDX in White Diamond Pearl with peeling paint just above windshield. There is a Service Bulletin (19-029) but I am told that my VIN is not covered. Same problem and same color within the year models. Acura has indicated that VIN was not manufactured where the Service Bulletin covers. Clearly, there is a defect with the paint regardless of where the vehicle was built. There is no safety risk from the defect and it is available at any time for inspection. Was unaware of the Service Bulletin until researching how to stop the problem from progressing since the paint is lifting and peeling off.
Transmission shifted to neutral limiting controllable forward movement. This occurred without any warning while in traffic. This created a VERY HIGH SAFETY RISK. This issue occurred three times creating a need to have it towed into a repair dealer, diagnostics, and resetting of the electrical circuit. The diagnosis code was P0973.
The sunroof exploded while driving on an empty road. This was alarming and could have been very dangerous had the cover been open as broken glass would have fallen all over me and my children. The dealership said they cannot help because there is no recall for this. No warning, just completely out of the blue, explosion and cracked completely while going 50mph.
In the last 6 months, my SUV has stalled either at a stop light or when parked. It would sputter on trying to restart. Battery was not an issue. Thought it was a starter issue and got a new starter. But it happened again today and the tow truck guy powered with jump start (even though it was not a battery issue) and it started.
Car began to stall while driving. Would not accelerate while pressing gas pedal and suddenly turned off. Tried to turn it back on. Which it did turn on but it did so with a lot of effort from the car. Engine light has now came on along with 3 more lights.
My 2016 MDX shifts into neutral at highway speeds and won"T let me accelerate. I have escaped getting into an accident multiple times. Every time I take it to the dealer they do a new software update however the issue still remains. There are hundreds of people reporting this L. please look into this. Acura has not recalled the vehicles but issued a tsb15-034. I have received this tsb update but the problem hasn"T been fixed. This is a very dangerous situation as I have barely escaped getting into terrible accident. There are multiple class action lawsuits against Acura for the same but Acura refuses to acknowledge the issue. When the issue arises the mil starts flashing random error messages. I am attaching the pictures of the error messages I got while stranded on I95.
My 2016 MDX has had its transmission replaced twice. The symptoms are usually "chirping" noises and/or rough/violent shifting behavior. On the very day that I picked the vehicle up from the Acura service shop after its 2nd transmission replacement, the vehicle still wildly exhibited "chirping" noises, all of which are documented in a youtube video that we took while driving the vehicle home that day. Even after 2 transmission replacements, the transmission is beginning to exhibit the same symptoms yet again. This is a lemon transmission. This week, I had an independent mechanic who specializes only in Acura/Honda vehicles inspect the transmission. He documented the "chirp" noise as well as "harsh" and "erratic" shifting. This is all documented in writing on his work order receipt, which I can provide upon request. This mechanic also suggested that if the transmission fails, it could cause a catastrophic crash and potential injury or death to occupants depending on the situation. Prior to the independent mechanic examining the vehicle, my local Acura service shop gave me the "run-around" song-and-dance by saying they can't fix anything because they were "unable to recreate the symptoms". they stated this despite the fact that I have extensive video/audio evidence of the symptoms on youtube of my specific vehicle.
April 25,2019 driving from Illinois to ms at 75 mph on interstate and applied break for upcoming construction zone and all warning system lights flash through dash and care immediately started slowing and had no acceleration at all. Disabled all safety features. Road departure, brake system, ect. Pulled over to side of road. Restarted several times and all but two lights remained on so called dealer. Two lights remained flashing and car now seemed to drive ok so could be brought to dealer about 80 miles away. Memphis Acura dealer wanted to keep car because they indicated transmission issue but since lights were reset they said take to dealer if comes on again. Mileage 92,321. Called peoria il Acura dealer a week later to check on issue and they said code was imply a glitch. July 28, 2019 driving 40 mph in town and all safety lights came on dash. Disable ed all safety features of vehicle. Restarted several times and eventually all lights but two remained on. A few hours later all lights were now off. Make appointment with peoria il Acura dealer. Mileage 97,974. Peoria dealer said the lights some on because we needed our 105,000 servicing which includes about $1500 in service like plugs and timing belt. I challenge their claim (not at the mileage) that Acura would cause a serious safety issue for us all to get us to do the service. They said unfortunately that is what happens. Next week had spark plugs replaced since they said that caused misfire code. August 21 2019 at 99,800 mileage driving 40 mph all safety lights on car lost power and hesitated and then quickly went off. October 6 2019 at 105,392 mileage driving on interstate in Illinois at about 75 mph and applied break for rest stop and all lights on and this time rpms rose to between 5/6. drove 20 mph on side to rest stop. Restarted several times and only two lights remained. Car drivable.
Before sharing the details, you should know that this could be a deadly safety matter. If a transmission fails at highway speeds (or any speed), the vehicle loses power and could very easily get crushed by an 18-wheeler. A driver and/or a whole family could die. You should go after Acura before someone has to die as a result of Acura's negligence. My 2016 Acura MDX had its first transmission replacement in October 2016 at around 14,000 miles and about 18 months into ownership. I had purchased the vehicle as a brand new car from an Acura dealer. I am the only owner, and it has been "babied" and received proper maintenance from Acura dealer service shops only. Leading up to the 1st transmission replacement, the vehicle was making awful "chirping" noises upon slight acceleration at slow speeds. After the 1st transmission replacement, all seemed fine until recently. At around 38,000 miles (spring 2019, still barely within the 4 year warranty), the vehicle began to exhibit identical symptoms. At 39,000 miles, the MDX received its 2nd transmission replacement. On the very day that I picked it up from the 2nd transmission replacement repair work, the MDX started making far worse noises than before the repair work. It is back in the shop again and Acura seems to be at a complete loss for how to fix it properly for a 3rd time! there are many Acura/Honda technical service bulletins about transmission issues on these and Acura/Honda-related vehicles which use the same transmission. It is clearly a well-known problem putting countless drivers/passengers at physical risk or financial risk.
Car electrical activated when start button was pushed but it wasn't clear if engine was running. Car would not "turn off" or lock. Many error messages came across dash and car was not properly recognizing fobs. An Acura service center was called and we were told our only option was to disconnect battery leads or let the car run until the battery died. Many hours later the battery died. When the Acura service truck came to get us they couldn't even get the car into neutral after charging the battery and wheel truck had to be called. The dealership had the car for weeks and was not able to determine the pause. We have multiple videos of the incident. Note that the car was not in accessory mode and the behavior is inconsistent with accessory mode.
The letters on the shifting controls are wearing off with normal use creating an unsafe condition as it is becoming unclear which shift buttons put the vehicle in park. This has occurred on both my 2016 Honda vehicles. Honda has acknowledged this issue but only offers to pay one half of the cost of correcting this dangerous issue.
Vehicle hesitates from a stop. Usually first drive of the day. Intermittent but becoming more frequent and at random times. Sometimes, after driven and leaving a stop sign/light or entering traffic. Acura claims they have never duplicated problem in my vehicle and no dtcs set. Operates normal. Recently retired dealer service manager told me it hesitated twice for him (never put it in writing), once with computer attached. Acura tech line was sent data and responds operation normal. Acura district parts and service manager states ordinary operations of all systems including transmission. He states time lag between the time started, shifting transmission into gear, sensors sending and receiving data and vehicle responding. This is a drive by wire system that involves a computer and sensors and sometimes they communicate slower it appears there is a hesitation. This is a normal process of the vehicle. When I press accelerator pedal, after shifting into drive, vehicle does not move, RPM does not change. Suddenly and aggressively, the vehicle lurches forward, I think corresponding to the accelerator position at the time, and the RPM surges. I think the vehicle drives and operates fine after it is moving. It is a serious safety hazard that could cause me to run into someone or be hit by someone. Acura's denial of the problem does not make it go away. If the hesitation was normal, every vehicle like mine would hesitate. If it were normal, they would be able to duplicate it. It it were normal, it would hesitate every time I drive it. If the hesitation was normal, is it not normal when it doesn't hesitate? hesitation began within wees of purchasing from the dealer. Currently have 38000+ miles. Have literally changed the way we operate the vehicle anticipation it will hesitate. Several videos showing RPM surge with accelerator fully depressed that are too large to upload.
A D V E R T I S E M E N T S
- Edmond, OK, USA