This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Paint. Delaminating at the sealer. Paint flakes randomly fall off car over the years. Acura verified this was a factory defect and the common area is occurred was the roof. This was covered for my car 03.2019 under an extended warranty but was only limited to the roof. I specifically asked to fix the whole paint job since this was a FACTORY defect and they stated they will only fix the area with the current damage. Well now time has passed and this has now happened on my left passenger door and Acura will not cover any part of fixing their factory defect. Terrible on Acura for selling a product they know has a FACTORY defect and they will not stand by their product.
ABS VSA malfunction light comes up constantly and car rattles when brakes are used. It-??s constantly turned on even with good road conditions. There are millions of customer complaints on the web about this issue and I believe this should be logged as a major issue which should be logged a recall and offered as a fix to customers who have these car models and issues. My daughter was driving the car and experienced issues on freeway when braking. The car slipped to the side when brakes were pushed and the whole car was shaking and unstable.
While traveling in a straight line at 75 mph in the far left lane of an 8-lane interstate, the hood suddenly few open and crashed into the windshield. The windshield was of course shattered. Visibility was of course immediately and dramatically reduced. I bent forward and to the right to look through the small space in the center of the windshield under the hood. Fortunately it was a sunny mid-afternoon and traffic was only moderate. With assistance from god, my passengers, and cooperative and observant nearby drivers, I was able to safely navigate to the far right lane and eventually off the road without further drama, damage, or any injuries to those in my car or others.
I was driving on a residential street back home when a haze started coming out of the air conditioning vents. That turned into black smoke coming from the front passenger side, underneath/behind the glove compartment. From that smoke, a fire started in the front passenger side, inside the vehicle. I pulled over to the side of the street, turned the car off, grabbed my son who was in a car seat in the back and got out of the car safely. Not a minute after we got out of the car, the entire car was engulfed in flames. The fire department did an investigation and classified it as undetermined, but mechanical in nature. We bought our Acura brand new from the dealer in 2014 and have only had it serviced at the Acura dealer. We have not experienced any issues with the car, other than regular maintenance. I'm extremely concerned that the car would burst into flames while driving.
- Arlington Heights, IL, USA
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The vehicle compressor clutch assembly failed after the bolt backed itself out. The failure of this bolt resulted in the vehicles inability to engage the compressor and as a result the A/C does not work and just blows hot air. It appears to be related to the recall issued on certain model year 2014-2015 Acura MDX's; mine was manufactured in 3/2014. The local Acura dealership will not cover the repair under the recall for some reason even though the part failure, as described by the service technician, is exactly what is addressed by the recall. Apparently, my vehicle was manufactured outside of the date range addressed by the recall.
My navigation unit has been updated and the problem persists. The lines for nav traffic cannot be easily seen. This was fixed in 2015 and 2016 Acura MDX w/ nav but have not been fixed for the 2014 MDX units. The traffic lines are very faint and unreadable to where too much time is spent trying to see traffic while driving. This will result in accidents due to diverted attention. Acura/Honda is aware of the problem since the 2014 model was released, and still refuses to release a firmware update to make the traffic lines better visibility like they did for 2015 and later. Even my 2006 rl was easier to see. We were rear ended near uc davis in david California in May 2017. While I was able to anticipate 70 mph traffic making a sudden stop because my passenger was using nav traffic on their phone, and they warned me of the traffic congestion, if I had been looking at the nav unit trying to figure it out what traffic was like ahead we would have hit the car ahead of us too instead of just being rear ended. The other car hit us so hard it was totaled. This visual issue needs to be fixed either as a recall or by an optional update. The 2017 nav disk update I tried from Acura did not fix the issue. The MDX forums are full of the complaint for the 2014 MDX with nav, and people are quite angry about it. Essentially what Acura has done is add a distraction on the 2014 MDX with nav then fix it in the 2015 and later models but not fix it in the 2014.
Sunroof spontaneously exploded while drive approximately 65 mph on interstate 83 North of baltimore Maryland. No traffic ahead within quarter mile. No evidence of any object striking vehicle, no other damage to vehicle. Outside temperature was about 55 degrees.
Shortly after I purchased this vehicle in 2013, I noticed that their was a loud vibration coming from the front right driver's side near the wheel well when driving at speeds between 30 - 45 mph. This vibration would occur intermittently. When I took the vehicle back in to the Acura dealership, it was stated that they could not duplicate the issue. Two years later, the issue is still occurring and the dealership "can't duplicate". additionally, noticed that there was bubbling of the front grill chrome paint. Later it became apparent that the left front passenger window panels were warped. Didn't make too much of a fuss about either issue, but in the summer of 2015, while running my car through a car wash, the panel popped off and began flapping in the wind. Returned vehicle to dealership and the window panel was replaced. At this time, I also informed them that the vehicle had begun to start exhibiting issues upon acceleration like it was struggling to gain power. You could also see the RPM indicator began to fluctuate when this issue occurred. This was also happening between 30-45 mph. Dealer performed a diagnostic and said that they were unable to locate any issues. Driving the vehicle does not feel safe. I am afraid that it will lose power while I am driving and cause an accident. I have owned multiple Acura and the quality of this vehicle is by far the worst of any vehicle that I have ever owned.
Sunroof exploded while driving on the freeway near salt lake city at 8:30 am. The outside temperature was around 65 degrees. No traffic ahead of me was closer than 200 to 300 yards. Did not see anything fly up from the freeway and there was no other damage to the body of the car.
A D V E R T I S E M E N T S
- Santa Rosa, CA, USA