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8.6
pretty bad- Typical Repair Cost:
- $6,400
- Average Mileage:
- 109,550 miles
- Total Complaints:
- 16 complaints
Most Common Solutions:
- not sure (14 reports)
- replace engine (1 reports)
- replace valve seal (1 reports)
engine problem
Helpful websites
- No one has added a helpful site for this 2010 MDX problem yet. Be the first!
A D V E R T I S E M E N T S
I purchase my Acura MDX 2010 in 2018 with 235,000 km in Alberta, Canada. The vehicle runs great although after a few months I realized the oil consumption is quite high compare to my other models of Acura even with higher mileage. After doing some research, I found that Acura Canada had a 6 months extension warranty from November 2018, on that particular problem. On the letter that Acura provided to their owners, which I eventually got on internet by another owner as I was not registered in Acura system, it stipulated they would fix any engine that would be proven to have an issue of oil consumption regardless of the previous owners, or mechanic done, etc.
I then contacted Acura Canada to register as owner and asked if my vehicle was eligible to go on the oil consumption test as I had this issue with my car. The customer service person at the time told me I was eligible and should definitely contact a dealer to start the process. I finally contacted them by April at the time limit of the extended warranty. I was offered a spot to have an oil change (to my own fee surprisingly) and started the process.
After multiple top ups over the following 3-4 months, the dealer confirmed me there is an excessive oil consumption, and they would send the confirmation and document to Acura Canada and wait on their response.
A week of so later, the dealer manager contacted me to informed me Acura Canada Refuse to go on the repairs for multiple reason that goes against their warranty extension letter. They stipulate having no record of maintenance at all (although it was easy for me to find that the car was owned by the dealership as courtesy vehicle up to 93,000km) and that there was other maintenance done on the vehicle. They mention there was multiple owner before me, although in their letter of warranty they were mentioning they would pay back to any previous owner that would have fix the vehicle due to the oil consumption.
I called Acura Canada multiple time, and after months, I finally spoke with the person who took the final decision. She would find new reasons to try to avoid doing the repairs, even if I could defend and prove her wrong. At last, she use the fact she had no proof of maintenance. When I send the car fax proof of the maintenance and copies of documents, she said she would be back to me within a week. This was in December 2019, and since then, I have left messages to her voice box and I believe my number got blocked eventually. Every time I call at Acura Canada to have an update, they take my number and won’t transfer me to anyone, I never heard back from them.
Very disappointed from a company like Acura/Honda, I will definitely never buy or encourage anyone to use their product.
- peter86, Lake Louise, AB, Canada