This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving my car going about 40 mph when suddenly I lost the ability to steer the car, stop the car, accelerate and cut on my blinkers. Nothing in the car worked. I was desperate to get out of the traffic flow when the car suddenly jerked back on. It did this off and on as I took it to the dealership. Once there they stated that the battery was the issue. Battery was replaced. Various internal components of the car started to fall apart (seat belts, airbags, car lights, car key, window sensors, door locks, alarm, navigation). For a time the car drove but with very stiff handling. Car was taken in for an issue that sounded like a whirring sound at start-up. Everything was replaced to fix the issue with the service technician doing a hail mary attempt at offering resolve. I finally received my car back two weeks later. Then here we go again, I am on the freeway with a brand new battery installed by Acura when everything powers off yet again. Car even braked itself and I saw my life flash before my eyes. I was on the freeway going about 70 mph when this occurred and traffic flow was thick. I took my car to Acura and currently they have had it for over a week. They tell me it is my battery again which they will replace for free but they want to keep for further testing. I work from home and drive my car extended distances when needed and I need reliable transportation. This car is proving unreliable. I am not getting straight answers from anyone and in 4 years I have replaced my battery 3 times! I park in the garage! this is a serious safety concern. I may not be so lucky the next time the power goes out on the car and everything stops working! I see this concern is not an isolated incident and I need help!
The first incident,12/17/2009, was while I was pulling away from a stop light. The car would not accelerate like it should and all warning lights on the dash were on. I had a car right on my bumper because my car would go no faster than 10 mph. The second incident, 05/27/2010, happened while in city traffic and abruptly decelerated to 10 mph and again all warning lights were on. The third time10/29/2010, I was again in city traffic and was nearly rear-ended when the same thing occurred. The fourth time,11/08/2010, happened when a driver for the dealership was bringing the car back to me because they again said they had corrected the problem. The driver said all warning lights were on and that she could go no faster than 10 mph. She also said that she was scared to death and prayed she could get back to the dealership without an accident. All 4 incidents occurred between 14576 and 33633 miles on the car within a ten and a half month period.
The contact owns a 2008 Acura MDX. While she was reversing out of the drive-way she stopped because she ran over some small toys. However her foot slipped off of the brakes, and the vehicle accelerated backwards. Consequently she ran over more toys and received $3000 of damage. She was afraid to take the vehicle to the dealer, because they may have an unbiased approach when offering her recourse. The failure mileage was 13,610. The vehicle identification number was unavailable.
- Harrison, OH, USA
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- Dallas, TX, USA