This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There were two different times my Acura 2013 ILX was involved in two different accidents and the airbags didn-??t deploy. 1. Back on 4/2018 brakes didn-??t respond properly, then ceased to another vehicle and airbags didn-??t deployed. No major injuries, but high bills. 2. January 2019, my husband was rear ended by an Audi, was sent to the opposite side of the street, car was total loss, airbags never deployed. He suffered MAJOR injuries, couldn-??t walk for two months, used a walker after that for over two years, suffered dislocated discs, neck and his whole body is not the same anymore. Can-??t tell anymore how many procedures he has been through.
The contact owned a 2013 Acura ILX. The contact stated that while driving approximately 40 mph, the vehicle in front of her suddenly stopped. The driver depressed the brake pedal however, was unable to stop in time and crashed into the rear of an unknown Audi. The air bags did not deploy. The contact sustained injuries to the chest, neck, and head. The driver believes the impact knocked her unconscious. The contact stated she was in pain and had to seek medical attention. A Police report was filed. There was no reported fire. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The insurance company deemed the vehicle a total loss. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 91,000.
The light on my 2013 Ilx are being foggy and show diminish light. Door latch acts up sometimes as well- it lock and then it does not unlock. Passenger airbag always is out of wack- it says that they are off then on...
My airbag deflator every year has a malfunction and I can't pass my inspection. This is the 3rd year in a row that this happens to me. No accident, as soon as car starts up asks to check airbag system.
I believe my VIN # should be included in the recall for drivers air bag. I have had the drivers air bag fixed Jan 2019 and now will have to have it fixed in a couple weeks as the air bag lights are going on again for the drivers air bags. I see there are recalls for 2013 Acura Ilx but for some reason my VIN # is not coming up. Please investigate further.
- Sacramento, CA, USA
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I went in for a airbag recall back in 2016 I got in a car accident on 7/30/19 which totaled my car but my air bags never deployed which caused a injury to the left side of my head from me hitting the steering wheel. Police said the airbags should of deployed from how bad the accident was.
Takata recall: Car driven by my son in college. He returned for summer late May 2016. Vehicle taken to dealer for recall. Airbags not in stock. Left for college again late August with new airbag not available. Dealer said they were instructed by Acura to do personally owned vehicles last. Called by dealer late 2016 that airbag was in - but car now 1000 miles away. Terrible!!!!!
Takata recall - according to Honda campaign number JY2: The remedy parts needed to conduct driver's airbag inflator recalls will start becoming available in fall 2016. Acura will notify owners with an initial letter and a second letter will be mailed when parts are available. The second letter will begin mailing mid-November 2016 and continue through the end of January 2017. I have not received any correspondence since the initial letter in February 2016.
Takata recall. The contact owns a 2013 Acura Ilx. The contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Acura Ilx. The contact received notification of NHTSA campaign number: 16V061000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The manufacturer was not made aware of the issue. VIN tool confirms remedy not yet available.
Takata recall: Status as 09/05/16 "remedy not yet available ". this is an unacceptable length of time for issue resolution. Provide remedy by 09/30/16.
Takata recall. The contact owns a 2013 Acura Ilx. The contact received notification in March of 2016 regarding NHTSA campaign number: 16V061000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Acura Ilx. The contact received a recall notification for the air bags; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The NHTSA campaign number was unknown. The contact had not experienced a failure.
Takata recall. Acura called me mid April stating that parts had been ordered to fix the recalled airbags of my car. I called in July to determine when the parts would be in and they said they didn't know. That was over 90 days ago. I'm starting to wonder if Acura really has the parts available.
Takata recall - I have a received a letter from Acura from March 2016 advising of the safety recall of airbags. The Acura website advises to "please contact an authorized Honda or Acura dealership immediately to schedule an appointment to have your vehicle repaired". but the dealership advises they do not have the parts & cannot advise a more accurate timeframe of when I can schedule an appointment to get the issue rectified. It has been 3 months since I first received the letter, but the standard response I receive is "it will be sometime during June & August". I have also logged a formal case for my inquiry (case# 04619491) on Apr 18, 2016 but have not received any further follow ups. It just does not seem that Acura is treating this issue with urgency & have been very complacent, as I have received no additional new updates. Please enforce Acura to deal with this matter more urgently & expedite a resolution - awaiting over 3 months with no new progress updates is simply unacceptable.
Takata recall. The contact owns a 2013 Acura Ilx. The contact stated that the parts were not available for NHTSA campaign number: 16V061000(air bags) and was placed on a waiting list. The contact had been waiting for several months for the parts to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall: It was my first " new car". it had great sentimental value. Even though it was a lease I had intended on keeping it at the end of Oct.2016the biggest letdown however is how Acura has handled the takata airbag recall. I find it hard to believe no one knew about the recall prior to March 2016 I first was notified about the recall and started hearing about the deaths and accidents associated with the takata airbag recall. When I first called "Acura client relations" and asked about the situation, knowing they were to put me in a safe vehicle at my request, I was told I would receive a phone call with 24 hours. No one called me back. April 9 I decided to visit Acura of the desert to talk to a manager in person about this issue. The manager seemed happy enough to up sell me into a 2016 Acura Ilx but made no mention of providing me with an option of a rental, and told me I would be getting a call from a sales person the next day with some pricing ( monthly) payments if I decided to trade my Ilx in for the 2016. The bottom line is I never heard back from anyone the next day, again. I was left to believe that Acura simply doesn't care or follow through and is too concerned with money and the sale than the safety and their loyalty of their customers I learned very quickly at least in the last year that Acura does the minimum and hopes you don't realize when there are problems. I went to Lexus, across the street from the Acura dealership after not hearing from them for the second time -had to pay $1500 down and leased a safe vehicle due to Acura's inability and ineffective communication skills; what they didn't realize is that they are dealing with a commuting, working mother of 3 who is trying her best to make decisions for her and her family's safety. I am sorry this happened and realize you don't have the parts to fix the recalled airbags until summer.
A D V E R T I S E M E N T S
- Bolingbrook , IL, USA