Car taken to dealership, anderson Mitsubishi, 8162790354), January 2017, for NHTSA recall 16V458. Crossmember not replaced or rust treated. Crossmember failed 4-20-2019. Repaired at my expense $2161.70. Made claim for reimbursement through Mitsubishi dealer and Mitsubishi of North America. Have a Mitsubishi file number [xxx]. Mitsubishi of na has verbally agreed to settle, but has not contacted me since August of 2019. I have not been able to get my calls returned since. The crossmember broke while my wife was driving on city streets which caused the car to veer into oncoming traffic lane, without accident. Car was towed and repaired at my expense. I need help getting my reimbursement paid. I am the original owner of the car. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Saint Joseph, MO, USA

I purchased my 2003 Mitsubishi Outlander in February, 2013 with 104,000 miles on it. At first everything seemed fine, but after 2 weeks the back end of the car on the passenger side squeaks and makes lots of noise. At first it would only do it a little but it got worse and worse within a couple weeks it constantly makes noise, which is very annoying. I think the dealership must have done a quick cheap fix on it so when I test drove it, it would not do it until it was purchased. I also have water seeping in in the floor next to the door on the driver side and water coming through the dash area on the passenger side when it rains or in a car wash. I read online that that can cause electrical problems which worry's me. My head lights also have cracks and fogged up and makes it hard to see at night, which I've seen to be a common problem with this car. I don't understand why this car was never recalled for all the problems it has, this is ridiculous!

- Gastonia, NC, USA