10.0

really awful
Crashes / Fires:
4 / 28
Injuries / Deaths:
5 / 0
Average Mileage:
26,223 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Kia Sorento engine problems

engine problem

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2016 Kia Sorento Owner Comments (Page 30 of 31)

« Read the previous 20 complaints

problem #21

Jul 312018

Sorento

  • 39,000 miles

A D V E R T I S E M E N T S

Multiple times I will be driving along, and at either a slow speed or stopped at a light, the car will just shut off. This is not safe! also 2 times the exterior lights have not come on in the dark even if you turn them on yourself nothing comes on and its been dark driving when that's happened! I'm worried for the safety of myself and children in this car, and the dealership and service dept do not find anything wrong with the car. But in looking online a lot of people have this complaint as well! if this happened to me at a high speed or driving on the interstate that could cause an accident and injur people! please help!

- Union, ME, USA

problem #20

Jun 082018

Sorento

  • 22,000 miles
Driving home late evening February 2018. Engine quit running had seized up. Had owned for only 7000 miles. Dealership( missoula billion Kia) has had the car since June 8, 2018, for repairs. They now say no replacement engine until September at the earliest.

- Alberton, MT, USA

problem #19

Jun 242018

Sorento

  • 57,000 miles
When the ignition is started with the car in park, the vehicle vibrates really hard as if it wants to cut off. This has occurred with 3/4 tank of gas and 1/4 tank of gas. With the vehicle vibrating, the car is placed in "D" drive and the foot is applied to the accelerator for acceleration but the vehicle does not move. The vehicle is then placed back into "P" park and the vehicle continues to vibrate until it shuts off. This issue has been report to dean mccrary Kia in mobile, al on several occasions and I was told if the vehicle does not have a code when it is brought into service there is nothing they can do. I did explain that when the issue occurs it only last for a few minutes then the vehicle runs ok until the issue occurs again.

- Semmes, AL, USA

problem #18

Jun 092018

Sorento

  • 40,000 miles

A D V E R T I S E M E N T S

The contact owns a 2016 Kia Sorento. While stationary, the vehicle consumed an inordinate amount of oil. The contact stated that a quart of oil was consumed every 1,000 miles. The dealer (coral springs auto mall, 9300 West atlantic blvd, coral springs, fl 33071, (954)346-1009) was made aware of the failure and performed a dipstick test. It was discovered that the oil consumption was normal. The manufacturer was made aware of the failure and confirmed the dealer's findings. The failure mileage was approximately 40,000.

- Deerfield, FL, USA

problem #17

Sep 212017

Sorento

  • 163,000 miles
The contact owned a 2016 Kia Sorento. While driving approximately 65 mph, the contact heard a knocking noise under the hood of the vehicle. The contact coasted the vehicle to the side of the road; however, no failure was noticed and the contact resumed driving. Approximately one mile down the road, the contact stopped at a stop sign. While attempting to accelerate, the vehicle failed to accelerate. The contact waited a few seconds and depressed the accelerator pedal again. The vehicle accelerated and an explosion sound was heard under the hood. The contact coasted the vehicle to the side of the road and was alerted by another driver that the vehicle was on fire. The vehicle started to omit black smoke through the vents. The contact was able to exit the vehicle without injuries. There were no warning indicators illuminated. The vehicle was towed to a tow lot. The vehicle was not taken to a dealer or an independent mechanic to determine the cause of the failure. The vehicle was destroyed. The manufacturer informed the contact that the vehicle was out of warranty and did not offer further assistance. The approximate failure mileage was 163,000.

- Lakeland, FL, USA

problem #16

May 112018

Sorento

  • 20,100 miles
While merging on to a highway, the vehicle lost propulsion, when gas pedal was pressed vehicle would not respond and accelerate. This happened while driving on a busy highway outside of boston and my wife narrowly avoided a significant crash with multiple vehicles due to the quick actions of other drivers. When vehicle was brought to dealership the issue is not on a public list of recalls but rather a known safety issue that does not show on an active recall list. We are new owners to the car and the dealership we purchased from was not a Kia dealership so alerts did show on vehicle report. I feel a known issue with a safety concern this significant should be shown on a recall list, we were very lucky many people were not injured or worse.

- Nashua, NH, USA

problem #15

Apr 092018

Sorento

  • 36,000 miles

A D V E R T I S E M E N T S

On my drive home from the city, vehicle started making a ticking sound. 10 minutes after it started my car was shaking and trugging along barely. Barely made it safely into a parking lot. And only pulled over because I immediately called the dealership to find out what to do. Luckily, I had none of my children in the car and was not in a busy area. Car only has 30,000+ miles on it and was told the engine failed. Had it in the dealership 3 weeks before this happened and they claimed everything looked great in the car. Kia is refusing to replace the engine.

- Fishers, IN, USA

problem #14

Mar 122018

Sorento

  • 42,188 miles
The vechile keeps turning off and installs when driving but now it got to the point that it turns off nd dosent want to starts until minutes later do to that one of the the headligths when off nd thye charging ports of the vechile ddont work. When U stop it seems that the truck wants to accelerate it self

- Los Angeles, CA, USA

problem #13

Mar 092018

Sorento

  • 40,000 miles
The contact owns a 2016 Kia Sorento. While driving approximately 69 mph, a clicking noise was heard from the engine and the vehicle stopped. The vehicle was pulled over to the side of the road. The contact called napleton Kia of fishers at 317-449-0694 (13417 britton park rd, fishers, Indiana, 46038) and was informed to bring the vehicle in for diagnostic testing. The vehicle was taken to the same dealer and the technician diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and stated that the failure was due to poor maintenance and would not be covered by the warranty. The failure mileage was approximately 40,000.

- Fishers, IN, USA

problem #12

Jan 082018

Sorento

  • 39,000 miles
I was driving on rt 18 (hwy)in NJ, going approximately 71 mph when the engine siezed. I was able to put my hazards on and coast to the shoulder but had I just stopped, there would have been a horrific accident. The dealer service department advised that they found the oil to be a little dirty and that there were metal shavings found as well. It is my understanding that the metal shavings caused a major recall in 2014 and older Kia Sorento's. it appears to be the same issue as a previous recall for the 2014 and older models.

- Spring Lake Heights, NJ, USA

problem #11

Jan 032018

Sorento

  • 30,000 miles

A D V E R T I S E M E N T S

I was driving my vehicle up a hill with my 2 young children and the car just turned off. I was unable to push the brake. No engine light or oil light or anything came on! drifted into a parking lot. It was 2 degrees out. One of the coldest days of the year. Towed the car to Kia. Gave them 3 or 4 receipt as for oil changes. They denied the engine for warranty! stating sludge in engine. The vehicle was just at the dealership 6 months ago for 6 recalls and they checked everything before I picked the vehicle up. Every where I look on the complaint forums is all about oil consumption problems and engine failures with these vehicles! wish I would have know this! I have no $ for a new engine.

- Whitaker, PA, USA

problem #10

Oct 092017

Sorento

  • 51,630 miles
While driving my vehicle turned offno indication of any kind on dash board just automatically turned off

- Long Beach, CA, USA

problem #9

Nov 102017

Sorento

  • 70,000 miles
A part which was replaced during a recall, failed. The Kia dealership wants to charge me $800 to replace that part. Plus, not cover a car rental. I feel the charge is unjustified. The car hesitated and cut off 300 miles from my home. The check engine light came on, and I feared continuing to drive the car

- College Park, MD, USA

problem #8

Oct 092017

Sorento

  • 51,000 miles
Vehicle stalled while driving with speed on normandie ave in torrance call triple for them to tow it to Kia dealer. Received a called from dealer saying the engine blown out. At 50000 miles. Technician from Kia mentioned it's a recall.

- Long Beach, CA, USA

problem #7

Oct 042017

Sorento

  • 17,803 miles
Yesterday I was approaching a yellow light. The light changed to red as I was coming to a complete stop. I was at a complete stop waiting for the light to change so I could make a left turn. Suddenly the truck shut off completely. I then put my foot on the brake and put the truck in park so I could try to restart it. The truck restarted with no problems. This is the second incidence of the truck shutting off completely. The first occurrence was in January or February of this year. I had entered a left turning lane and was at a complete stop waiting to turn left when the truck shut off completely. I again placed my foot on the brake and placed the truck in park. I was then able to restart the truck. I reported the first incident to nalley Kia stonecrest in lithonia ga when I was at my service appointment. They said they could not find anything wrong with the truck.I have also reported this most recent incident to them so they look into it at my upcoming service appointment on October 14th 2017.

- Lithonia, GA, USA

problem #6

Feb 202017

Sorento 4-cyl

  • 18,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that the dealer and manufacturer were aware of an ongoing failure pertaining to the vehicle failing to pick up speed upon acceleration. The vehicle would go into a limp mode or a forced idle mode each time the failure occurred. The vehicle was taken to a dealer (montgomery Chevrolet, 5325 preston hwy, louisville, ky 40213, (502) 968-6111) and a service technician test drove the vehicle, but the failure could not be replicated or diagnosed. In addition, the vehicle was excluded from a manufacturer recall. The manufacturer also had several technical service bulletins, but refused to remedy the failure to provide a repair solution for the contact. The vehicle was not repaired after taking it to the dealer several times. The manufacturer provided no solution. The approximate failure mileage was 18,000. Updated 7/23/18

- Louisville, KY, USA

problem #5

Sep 022017

Sorento

  • 50,000 miles
The contact owns a 2016 Kia Sorento. While stationary, the vehicle caught fire without warning. The contact stated that smoke entered the vehicle through the air conditioning vents and that flames emerged from the floorboard area near the driver's seat. Immediately, the contact pulled the vehicle over to the right side of the road and exited the vehicle as the front end burst into flames. The contact was unsure if a police report was filed. The fire department extinguished the fire. There were no injuries. The failure mileage was 50,000.

- Camden, NJ, USA

problem #4

Apr 172017

Sorento

  • 24,000 miles
The Kia Sorento 2016 my family and were driving and the car went into "limp mode" on a busy street. We nearly has an accident. It was towed to the dealer. The dealer did not know why it occurred. They said they secured the wiring and returned the car to us. Approximately a week later the car went into "limp mode" again on another busy road again putting us in danger of having an accident. It was towed to the dealer. They said that they then replaced the throttle. We are not confident it will not occur again.

- Tenafly, NJ, USA

problem #3

Feb 092017

Sorento

  • 29,200 miles
The contact owns a 2016 Kia Sorento. While the vehicle was idling with the brake pedal depressed, the engine revved up and the vehicle experienced unintended acceleration. The contact stated that the failure was intermittent and occurred without warning. The contact stated that the failure occurred four times. The vehicle was taken to the dealer where it was determined that an engineer from Kia would have to investigate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 29,200.

- Orange Park, FL, USA

problem #2

May 222015

Sorento 4-cyl

  • miles
2016 Kia Sorento. Consumer writes in regards to vehicle will not shift properly and failed to accelerate over 30 mph. The manifold assembly intake was replaced three times.

- Snellville, GA, USA

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