This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford F-150. The contact stated while driving 70 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it diagnosed that the timing chain and cam phasers had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 110,000.
The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. Once the engine had warmed up, the rattling sound dissipated, and the vehicle returned to normal functionality; however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 42,000.
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, the engine made ticking and rattling sounds. No warning light was illuminated. The vehicle was taken to an independent mechanic and the dealer, where it was diagnosed with a cam phaser and camshaft timing unit failure. The dealer replaced the cam phaser and gasket. The contact related the failure to Technical Service Bulletin: 23-2143 (Cold Start Ticking/Tapping/Rattle with Possible No Restart During Auto-Start-Stop Operation); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 67,000.
The contact's son owns a 2017 Ford F-150. The contact stated that whenever her son started the vehicle, there was an abnormal sound coming from under the hood. There was no warning light illuminated. The contact stated that prior to the issue, the vehicle had a coolant leak in an unknown location. The vehicle was taken to an independent mechanic where it was diagnosed that the cam phaser failed and needed to be replaced. The vehicle was not repaired. The contact referenced Ford Campaign Number: 21N03. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
The contact owns a 2017 Ford F-150. The contact stated that at cold starts, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated on the instrument panel. The contact stated that the vehicle intermittently shut off while idling soon after the vehicle was started. Upon investigation, the contact linked the failure to the cam phasers. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired or diagnosed. The failure mileage was approximately 135,000.
- Birmingham, AL, USA
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The contact's son owns a 2017 Ford F-150. The contact stated that whenever the vehicle was started, there was an abnormal rattling sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 87,000.
The contact owns a 2017 Ford F-150. The contact stated that on three separate occasions, there was an abnormal rattling sound coming from the engine compartment upon starting the vehicle. There was no warning light illuminated. The contact stated that the vehicle was taken to a dealer where the cam phasers were replaced under warranty; however, the vehicle was no longer covered under warranty after the latest failure. In addition, the contact stated that the vehicle hesitated upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the same dealer for service on multiple occasions; however, the failure returned soon after each repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.
The contact owns a 2017 Ford F-150. The contact stated while operating the vehicle, the transmission experienced hard shifting while shifting into lower gears. Additionally, on several occasions, the transmission disconnected causing the vehicle the lose motive power and decelerate. The vehicle was taken to the local dealer who diagnosed that the transmission CDF Drum was faulty and needed to be replaced. The vehicle was not yet repaired. The contact also indicated that a loud noise was present when starting the vehicle due to a faulty engine cam phaser. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 102,500.
The contact owns a 2017 Ford F-150. The contact stated while attempting to start the vehicle, there was a rattling sound coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a local dealer and the contact was informed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 44,000.
The contact owns a 2017 Ford F-150. The contact stated that there was a rattling sound coming from the hood that had gotten worse over time. The vehicle was taken to a local dealer where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 90,000.
The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, he heard an abnormal rattling sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with all four cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.
The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The contact stated that the failure mostly recurred while starting the vehicle, and after the vehicle had been turned off for more than an hour. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
The contact owns a 2017 Ford F-150. The contact stated that while the vehicle was at the independent mechanic repair shop for routine maintenance, he was informed that the vehicle had been experiencing excessive coolant consumption. The mechanic determined that the coolant was leaking and burning and that the failure could be related to the turbocharger. The contact stated that he had also noticed a burning coolant odor. Additionally, the contact stated that the vehicle was experiencing a failure related to Ford Campaign Number: 21N03. There was no warning light illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N03. The vehicle was not diagnosed or repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 73,000.
The contact owns a 2017 Ford F-150. The contact stated while driving at various speeds and accelerating, there was a loud rattling sound coming from underneath the hood of the vehicle. The check engine warning light was illuminated. The vehicle had been taken to the dealer to be diagnosed. The contact was informed that the cam phaser had malfunctioned and needed to be replaced. The contact was informed that the failure was related to NHTSA ID Number: 10201090 (Engine and Engine Cooling). The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 58,000.
The contact owns a 2017 Ford F-150. The contact stated that during cold starts, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who determined that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the VIN was not included in the Manufacturer-??s Extended Coverage for the failure. The failure mileage was 89,000.
The contact owns a 2017 Ford F-150. The contact stated there was oil leaking from the vehicle. The contact noticed that there was oil underneath the front end of the vehicle. There were no warning lights illuminated. The contact stated that the failure persisted after the repair was completed. The vehicle was taken to the dealer where it was diagnosed that the oil pan failed due to the material being plastic and being mounted to an aluminum frame while overheating, causing the oil pan to expand and slightly detach. The oil pan had been replaced. The manufacturer had been made aware of the failure. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 16,000.
The contact owns a 2017 Ford F-150. The contact stated that after starting the vehicle, he heard an abnormal rattling sound coming from the engine compartment, and the vehicle was idling rough. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam timing phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-?"2315. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 115,000.
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who found that there was little engine oil in the vehicle and a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin: 19-2365, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 145,000.
The contact owns a 2017 Ford F-150. The contact stated that upon a cold start of the vehicle, a large amount of white or a dark blue colored smoke was coming from the exhaust tip. The vehicle was taken to the dealer where a diagnostic test showed that a tube that feeds the oil to the turbo was defective. Upon investigation, the contact discovered TSB#19-2188, which he linked to the failure. The contact was given an estimate for the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 69,000.
A D V E R T I S E M E N T S
- Collierville, TN, USA