This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a metallic clunking sound. The vehicle was taken to the dealer and diagnosed with a failed driver-??s side rear shock absorber. The contact was informed that the rear shocks needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 43,000.
- Campbellsport, WI, USA
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- Campbellsport, WI, USA