This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The exhaust started making excessive noise about 07/15/2023. I had around 42,000 miles on the vehicle when the noise started. That means it was about 2 months and 6,000 miles out of warranty. Ford has a recall on the exhaust system (recall 21E11) for -??thermal mechanical fatigue-?? of the welds on the left-hand side of the exhaust system. This is an emissions systems recall. I took the vehicle to my dealer, Serra Ford, Farmington Hills, MI on 07/19/2023. They did a repair per the recall but the excessive noise continued after I picked the vehicle up. I subsequently took my vehicle to a Midas muffler shop on 07/31/2023. They inspected my exhaust and found that the system was still leaking at the area where the exhaust system has been recalled and repaired and in addition the exhaust was completely broken and separated (weld failure) at the area at the right-hand muffler/tail pipe connection. Both problems are obviously the same type of failure. I have an inspection report and photos of the failed exhaust system from Midas. I took the vehicle back to the dealer. My repair invoice shows their diagnosis -??found weld after exhaust on passenger side failed-??. This is the right-hand side of the exhaust system. They determined that I needed a complete new exhaust system. I have my dealer repair invoice and photos of the failed exhaust system taken by Serra Ford. Ford has declined to repair and replace the exhaust system as part of my new car warranty or pursuant to the recall. I have obtained documentation relating to the above mentioned recall and to a -??Customer Satisfaction Program 21B35-?? sent to all Ford dealers on November 7, 2022 showing that Ford knew on November 7, 2022 or earlier that it had problems with both the left-hand side and right-hand side exhaust system on vehicles like mine. This was well before my new car warranty expired.
When the car is placed into reverse, it automatically starts launching back with foot on the brake. To stop the car from continuing to reverse, we must pump the brake 2-3 times to take control of the car and in order for it to stop launching back, the car must be put into park and then turned off. This is extremely unsafe and has put our children at risk and is a concern when parking in populated areas. The problem is sporadic (often occurs 1-6 times per month since 2021) therefore, it is never known when it will launch back however, this has occurred on both flat and incline surfaces. The problem has been inspected from a Field Service Engineer who noted that it occurred in their procession and stated it was "normal operating conditions" but then stated they would continue to monitor the issue which is contradictory of the "normal status". This is not normal operating conditions when you have no control over the reversing mechanism.
I purchased my 2020 Ford Explorer ST in 2020. Since then, I've had several warranty issues and recalls. Presently, this "blue screen" issue when the car is placed into reverse cannot be resolved by Ford who offers no solutions other than platitudes. This is a significant safety issue with the vehicle as the exterior camera assist does not work ("blue screen") and beeps intermittently when the vehicle is in reverse, which is a distraction. I cannot comprehend how/why a vehicle has had so many issues and believe action should be taken against Ford to remedy these problems.
Good Afternoon, the problem that I have encountered for is is that the rear camera does not work all the time a blue screen appears and I am not able to see what is behind me and that can cause me to have an accident. I do not feel safe
Backup and 360 camera have not worked since shortly after purchasing this vehicle in Aug 2020. They state issue is intermittent. It is not, it is constant. It rarely works. This has not been fixed since original recall in Sept 2020. They continue to update the recall which seems to be an attempt to hide the true length of time this recall has been outstanding and unresolved which is 3 years. I have young children and no reliable backup camera increases the risk of accidental injury due to backing into a child. It increases risk of accident due to being unable to see surroundings. I have attempted to resolve the matter with the dealership and the manufacturer. I am never given a response other than a canned answer that there is no fix at this time. I have owned the vehicle for 3 years. It is unacceptable to have this be unresolved with no action or accountability from Ford. I hope to see this situation escalated and the issue thoroughly reviewed to include how Ford has handled this. They have repeatedly ignored customers requests for assistance and resolution. They've deleted comments on social media pointing out the continued issue and lack of assistance from Ford in an attempt to keep selling vehicles with these issues they can't seem to fix. I firmly believe the "reasonable" timeline to repair a safety recall has been beyond exhausted. If they can't fix it, they need to find an alternative for the impacted customers. In learning they knew of the issue in May 2020 and I was allowed to purchase in Aug 2020 with this defect, I feel as though they were not following the 2018 law requiring backup cameras in new vehicles. There are significant concerns with the integrity of this company and their lack of concern for maintaining vehicle safety.
- Cache, OK, USA
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1. The Explorer spontaneously went on fire while being driven damaging the entire front of the vehicle 2. The vehicle could have exploded affecting other vehicles as well as injured or killed the driver and passenger 3. No. Insurance Company immediately declared vehicle totaled. 4. No. Once again, vehicle was immediately declared a total loss and assigned salvage company to take possession 5. No warnings. First sign of anything wrong was flames coming from under the hood
The trim between the rear passenger side and the non-moving window flew off on the freeway 3 weeks ago. I had an appt at the dealership for an oil change and was told -??yeah, it can happen.-?? I opted not to have them reschedule me to fit me in for a fix and I-??m glad I didn-??t because the driver-??s side trim in the same window location came off while driving over the Golden Gate Bridge. There were pedestrians all over and it could have hit someone. Both window trims in three weeks, one on a freeway and another on a highly-populated pedestrian/vehicle bridge. These pieces appear to be metal.
Rear lift gate doesn't operate or operates erratically. Rear lift gate will not open traping occupants in the vehicle. Particularly any occupant seated in the third row seats. Yes. Took it to the dealer and they failed to address the problem First began February 2023. The dash board button will work some times and not others. Same for the key FOB and rear lift gate located on the the exterior of the vehicle. I have had occupants trapped in the back of the vehicle when the lift gate will not operate at all.
Child Safety Lock - rear right door Regardless of position of safety lock - door is not fully operational. Generally does not open from the inside, however one out of ten times estimated door will open. No way to turn child safety lock on to secure. Had independent inspector and retail location look at vehicle. They recommended replacing the latch. Further research shows that Ford Broncos from 2020 to 2022 have similar issue with same door (right, rear). Would like investigated to ensure not impacting other vehicles being the issue year and manufacturer are the same.
Badly cut two fingers on my left hand opening the door handle because the chrome tip has peeled/separated which resulted in exposed, sharp edges. I received a notice for "Customer Satisfaction Program 22N17" related to the window switch chrome tips, but not the door handle chrome tips. The window switch chrome tips peeled off first, within the first six months of owning the vehicle, but they did not expose sharp edges and cut my fingers like the door handle chrome tips did.
Ford issued safety recall 23S02 (NHTSA 23V022). in February 2023. We returned our vehicle to the dealer to have them repair and fix according to the recall. The backup camera was not working and the screen was blue. After having our vehicle for 3 days, they told us that the software was updated and we were good to go. Unfortunately, this problem still exists. In fact, on our vehicle the screen works sometimes, and sometimes is does not. We still get the blue screen when backing up. We also get a blank screen while driving. The radio always turns on to a different selection (am, fm, satellite etc). I don't think FORD has repaired this vehicle correctly and needs another recall. Our dealer says Ford is working on a fix, but that it has not been mandated from the NHTSA.
When the car starts all warning lights come on. Hill start assistance, pre collision assistance, all assistance. There is no cruise, no safety collision assistance at all. First appeared on May 19 2023. Ford Dealer is currently trying to fix the problem. They are unsure why it-??s doing it. It puts all occupants life at risks as the car doesn-??t have any safety assistance.
Weather seal on moon roof fails, allowing wind and water to enter the passenger compartment and on electrical components. Apparently this is a common issue that is only warrantied under the initial 3/36 warranty. The seal is not available separately from the glass, and the glass is -??not covered-?? by fords ESP warranty. The glass is also not available to purchase, and the dealer service department wants $2400 to replace said glass.
The back up camera intermittently shows a blue screen when the transmission is put into reverse. Sometimes the failure will correct itself the next time I put vehicle into reverse, and other times it won't work for several driving cycles. Ford has attempted to fix the issue 4-5 times and the repair has never been successful. A recent recall was performed on the software, but that was also unsuccessful in eliminating the problem.
On April 1, 2023 | was leaving the garage of the Marriott Residence inn in Arlington, VA, with two passengers. Up the ramp of level two to level one, slight turn and suddenly car accelerated so fast, sounded like an airplane. Like the accelerator had a mind of its own. Brakes and steering wheel did not respond. We traveled about 20 feet in about 10 seconds at rapid speed head on into a wall. My car was totaled, airbags deployed, a parked car next to me was totaled. EMTs and police responded immediately. We were immediately taken by 2 ambulances to Virginia County Hospital. Injuries: Driver: partial amputation of right middle finger 16 stitches, deep scrape on left Front passenger: severe bruising from seat belt, cut to finger Rear passenger: 4 fractured ribs and severe bruising from seat belt, lower back injury. All treated and released from hospital ER late afternoon, I was not cited. I believe there was some kind of mechanical malfunction.
I-??m constantly cutting my fingers when I used the window controls to roll up or down my car windows. I believe this issue is the chrome is coming off and slicing people when they used it. This issue is unsafe and dangerous especially when driving.
I parked my vehicle 2/17/2023 around 9:45pm in the parking garage of my Condominium for the night. I was awakened Saturday morning 2/18/2023 by the building fire alarm and my neighbors banging on the doors to get outside because smoke was visible from the side of the building. I exited the building and crossed the street. The entire parking garage was filled with thick black smoke. The sprinkler system had activated and the Fire Dept arrived. Through the smoke I was able to see that my 2020 Ford Explorer Limited Edition was on fire. The front end was engulfed in flames which were now shooting up the side of the building and the ceiling of the parking garage.
This is a 2020 Ford Explorer with Platinum trim. The vehicle has less than 30,000 miles on it. There is a foul odor emitted from the rear AC when it-??s turned on for either heat or cooling. This has been verified by the dealer. They changed the cabin filter which really only applies to the front and then did a solvent flush for the rear. That has not resolved the issue. Checking other Ford forums I realized it-??s a common problem with 2020 Ford explorers 2020 and newer. There doesn-??t seem to be a way to resolve the issue and no direction from Ford. I bought this vehicle used and my guess is the previous owner sold it since the foul odor is unbearable. There are no other issues with the vehicle and looks and drives like brand new.
A D V E R T I S E M E N T S
- Novi, MI, USA