I was putting my car in reverse and all of a sudden, it shifts really hard and makes this loud noise. I thought it was very strange, and put it in drive and went not even 2 minutes and my car had no power. I was pressing the gas pedals but it didn't want to go. I stopped it and called a Tow truck to come get my car and take it to the nearest Ford dealer. They called me in a few days advising that the transmission was gone. After researching online, I noticed a lot of Ford Explorers being recalled for this exact issue, including My sisters Ford Explorer. Hers was under the recall, and Ford paid for hers. Ironic, the same thing happened to mine and mine has no recall. My car had been running fine, up until this day. I have maintained this car and no warning lights ever came on, until I put it in drive and the Orange Wrench cam e on. I knew something was wrong then. I am a single mother of a [XXX] and this could have put us in alot of danger INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Waynesville , NC, USA

Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.

- Austin, TX, USA

2019 Ford Explorer shutdown at full speed on Florida Turnpike for the second time within 30 days. The first time it was thought that the battery was at end of life. A new battery was installed and thought to be fine however, later the vehicle was unable to start after highway use, requiring waiting to restart. Engine cranks but will not start. Vehicle started then shut down at full highway speed on the Florida Turnpike on July 5th. Car was in unsafe location on highway edge as no other area was reachable. Car cranked but would not start. Turnpike Road Ranger responded, I called for tow and Uber, car eventually started and I drove it to Lorenzo Ford of Homestead FL. Ford has no TSBs on this subject however the internet has multiple videos showing Ford customer-??s experiencing the same issue of no start or shutdowns. Please review for similar complaints. I have a very nice unreliable and unsafe car at this point.

- Homestead, FL, USA

The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal ticking noise detected from the front end of the vehicle. The contact stated that while his wife was driving, the vehicle failed to accelerate and revved up. The contact noticed that the air intake manifold was disconnected. The contact stated that he noticed an oil leak in the driveway. The rear seat heater became inoperable and the tires were bald. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The vehicle was taken to the same dealer where it was diagnosed that the seal was broken. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 20,000.

- Henderson, NV, USA

I have a 2019 Ford Explorer Limited. Since shortly after my lease began, I found it to emit a burnt hair like smell in the passenger cabin whenever I am applying heavy acceleration. I have had a similar issue with two previous Explorers I've owned (2015 XLT, 2017 XLT), and brought the vehicle to the dealer, requesting that they remediate the issue. The dealer's service center claims there are no fumes, and did not attempt to repair the vehicle. This was the second time I took it to that dealer for the issue. I have contacted Ford Customer Service, though have yet to get any repair or remediation of the issue. I am concerned as I have had repeated instances of drowsiness when operating the vehicle.

- Lake Worth, FL, USA

Very loud noise from the engine was told it was the supercharger but it sounds like a constant clicking. We took it back and dealership told us it was fixed. Still makes a loud clicking when driving, more so when accelerating. Called dealership, they said they fixed it. To us its still doesnt sound like a 2019 vehicle should

- Chula Vista, CA, USA

My SUV is leaking exhaust into the cabin. The problem began when accelerating quickly, like getting on the highway or passing a car. Now the problem is often when just driving normally. You can smell the exhaust inside. It smells like rotten eggs. I have brought the Explorer back 3 times to the dealer and the cannot fix it. It has been at the dealership for over 8 weeks.

- Naples, FL, USA

Burning smell (presumably exhaust fumes) are leaking into cabin while driving. Happens more often upon hard acceleration and with air conditioning on in air recycle mode.

- Cypress, TX, USA

The contact owns a 2019 Ford Explorer. While driving 70 mph, the contact smelled fumes coming from the ignition. The vehicle was taken to lee Ford Lincoln (located at 4170-C raleigh rd pkwy w, wilson, nc 27896, (252) 291-6000) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 1,100. Since the initial failure report to NHTSA on June 6, 2019, the vehicle has been taken to the dealer in three separate occasions to date, but the failure could not be duplicated. To this date, the vehicle has not been repaired and the problem persists. Excessive fumes in the cabin, mainly while accelerating and/or driving long distances; the smell is so strong that we keep the sunroof tilt open to ensure good air flow & remove fumes from cabin.

- Wilson, NC, USA

On March 2nd 2019 Ford Explorer Sport with 1,800 miles was towed to thomassen Ford in charles town wv leaving owner stranded. Complained of strong fuel/gasoline odor inside the vehicle. Fuel/gasoline was leaking badly out of the vehicle onto the exhaust pipe. On March 4th notification was provided from service writer that none of the fuel lines or clamps were attached properly from the factory. Vehicle sat at thomassen Ford until March 27th when repairs were complete. April 9th 2019 some form of fluid leaked out of the parked vehicle for 8 hours after a 7 minute drive. Vehicle was taken to jerry's Ford in leesburg va "unable to duplicate" therefore no action was taken. There are photos of this issue. April 18th 2019 a strange noise coming from the steering column when driving. Vehicle was taken back to jerry's Ford in leesburg va "unable to duplicate" therefore again no action was taken. To this day the vehicle still makes the noise which has gotten progressively worse. There is video of this issue

- Sterling, VA, USA

The contact owns a 2019 Ford Explorer. While driving the vehicle, the contact smelled exhaust fumes and fuel inside the vehicle. The vehicle was taken to advantage Ford (4000 SE federal hwy, stuart, fl 34997, (772) 287-0955) to be diagnosed, but the test was not yet completed. The manufacturer was not contacted. The approximate failure mileage was 4,500.

- Hope Sound, FL, USA