This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Lost power steering assist for a couple of seconds making a right turn at lower speed. After sitting for 10 hours, started car and had no power steering assist when backing up. Vehicle has recall 14S05. Recall is as follows: If vehicle has code B2278, replace power steering torque sensor. If vehicle has code B3142 or B2277, replace steering assembly. If no codes stored, reprogram pscm and ic module. My car had no codes June 2016 and reprograming was done. Two years later, I have no power steering and code B2278. Power steering torque sensor is defective. Dealer/manufacturer states recall was already done and will not perform sensor replacement.
Steering system fault appears on dash...making the wheel lock up in drive or turning.when I was parking steering was extremely hard please recall this matter I seen in 2006 a recall on google on the date of 11/1/2018... Ford will say there are no such thing its extremely dangerous as well as a defect that came out of bo where
Electric steering pump turns off when steering while driving on highway. The steering angle sensor quits working causing the electric steering pump to turn off. This in turn makes the vehicle hard to steer when driving and may cause a accident.
The contact owns a 2008 Ford Escape. The contact stated that while driving about 20 mph, the steering wheel seized. The power steering fault light illuminated. The vehicle was pulled to the side and was later driven to an independent mechanic. The dealer was not called. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 200,000.
- Mount Desert, ME, USA
Search CarComplaints.com for these popular complaint phrases...
On 10/25/2018, my daughter was driving her 2008 Ford Escape and the steering wheel became extremely difficult to turn. She completely lost power steering. This occurred in traffic and she was not able to continue steering the car. No warnings or codes appeared. This was a very dangerous and scary situation that could have resulted in her having an accident and perhaps killing someone or herself. The vehicle was towed to a dealership in birmingham, al (long-lewis Ford) and diagnosed with code B2278/needs steering column assembly. I immediately started contacting Ford as this was certainly a safety issue. After talking with a supervisor, they informed me that safety recall 14S05 was completed on the car on July 2014, 2018 at Ford square of mount vernon in mount vernon, il so there were no recalls available at the time. I proceeded to contact that dealership and found out that they only reprogrammed the pscm since the car didn't have a fault code. I did not own the car during this time since I purchased it 5 months later. Intermittent issues occurred after the purchase while traveling on the highway but were told by the dealership that everything was ok. Again, no warnings or codes appeared. I have been told by Ford mechanics that the reprogramming of the pscm removed Ford from responsibility and now owners are stuck with an expensive car repair. Several dealerships have stated that Ford was negligent in correcting the problem and now more cars are starting to see the problem and causing everybody on the road to be at risk of an accident, possibly resulting in death. The car has 113,000 miles on it and it will be repaired at long-lewis Ford at my expense which is very costly. The car was assembled at the Kansas City plant which was the subject of the recall.
Power steering went out on 2008 Ford Escape when turning out of parking lot. Took it to mechanic; he said there's a recall (14S05) on it. I called my local Ford dealer's service department, they ran the VIN # and said there's no open recall. The info I've gathered states that it's on models assembled in Kansas City, and my Escape was assembled in Kansas City, according to VIN. I've found other complaints about this online. I remember taking it in for a recall a couple years ago but don't know what it was for; and I'm learning that Ford only fixed the software but not the parts related to this recall. I think this is highly questionable and needs to be investigated.
Power steering went out after having truck for only 6 months. I have to get suspension problems fixed every other month. And the muffler every other month.
The contact owns a 2008 Ford Escape. While attempting to reverse out of a parking space, the power steering became very difficult to turn. The vehicle was taken to an unknown independent mechanic who determined that the steering torque angle sensor was defective and needed replacement. The contact stated that willis Ford (15 N dupont boulevard, smyrna, de 18877) performed a software update of the power steering per NHTSA campaign number: 14V284000 (steering) in 2015. The dealer only performed the software update and did not replace the parts. The vehicle was not repaired for the recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
My 2008 Escape (built Nov '07) had rcl 14S05 performed Nov 2014 when there were no steering symptoms. Had car in for new tires on my own dime, dealer wanted to do open recall. I let them. In 2007 and ever since, my steering went bad. Intermittently the wheel rocks idling in park. Always lack of assist parking manuevers, depending on ambient temp. I seek Ford to re-open recall 14S05 to fix this steering lack of assist design problem. It is bait and switch for Ford to call the recall closed if you had reflash done at early point in time when steering design flaw exists that rides with vehicle for its lifetime. Or reimburse/send me new steering torque sensor.
The contact owns a 2008 Ford Escape. While operating the vehicle, the steering wheel became difficult to turn in either direction. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor was faulty and needed to be replaced. The vehicle was not repaired. Approximately four months later, while driving, the power steering completely failed and the steering wheel was very difficult to turn. The cause of the failure was not diagnosed. The local dealer (broadway Ford, 1010 South military ave, green bay, wi) was notified of the failure, but no assistance was offered. The manufacturer was also notified. The owner was informed that the VIN was not included in NHTSA campaign number: 14V284000(steering), but the contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 135,000. The VIN was invalid.
The automatic steering stopped working while my daughter was driving on a busy city street 30 mph last night. As she slowed and tried to correct, she was unable to avoid a collision as a result. This is the second time this has occurred to a second daughter. After investigating this issue following the most recent iss, it is obvious that Ford was negligent during the recall repair. Ford recalled this safety issue, but only updated software rather than fixed the issue. This was a design failure by Ford putting people, including my daughters at risk. People have indicated that this repair will cost between $3,500 and $5,000. As this was identified as a previous potential failure due to the Ford engineering deficiency, how can they be exonerated from responsibility.
After sitting at a stop light for about 30 seconds, I started to make a left turn. As I started to, the power steering in my SUV stopped working, a dashboard light turned on (didn't see which one), and an audible warning alert turned on. I had trouble turning the vehicle, thinking I might not be able to keep the car on the road, but everything went back to normal a few seconds after completing the turn. It did not happen again after driving the car home (a few miles). I have not driven it since this happened.
My car is in the shop for an unrelated issue, and after completing repairs my mechanic took the car out for a test drive. While driving my car the power steering failed and my mechanic checked and there is a recall for this issue for this model year for this issue but my VIN does not fall within the parameters for the recall.
The contact owns a 2008 Ford Escape. While the vehicle was at a stop light, the steering wheel rocked back and forth without warning and the power steering failed. The vehicle was taken to anderson's rock river Ford (815-229-0510, located at 224 N alpine rd, rockford, il 61107) where it was stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure and offered a discount toward the repair cost. The vehicle was repaired. The failure mileage was approximately 75,000.
Contacted barber Ford and dropped off vehicle for power steering recall NHTSA 14V284000 Ford number 14S05 at 8 am on 9/11/18 was told will be done same day got call 11 am was told part not there needs to be ordered will be done tomorrow 9/12/18. Never got a call from barber Ford. Called at 11 am today 9/12 was told should be done by end of day. Never got another call. Called after 4 and get voicemail saying no one available leave message. Never got a callback.
In 2014 I took my Escape into Ford for the recall. Weeks later, the steering wheel started to shake...then became impossible to turn. Ford said I'd have to pay $1600 to get the steering torque sensor replaced, and their part on the recall was done with hooking it up to a computer. But I couldn't turn it. I drive a 3 year old, and I am not able to pay to fix or buy something new. I bought a Ford bc I thought they cared about safety. And stood behind their product. I put lives in danger bc I need to work. And I have to drive there. Help!!!!
The contact owns a 2008 Ford Escape. While driving 45 mph, the vehicle became difficult to steer and the "need service" warning indicator illuminated. The dealer was not contacted. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was not included in NHTSA campaign number: 14V284000 (steering) and referred her to NHTSA. The failure mileage was 190,000.
The contact owns a 2008 Ford Escape. While driving approximately 10 mph and attempting to make a turn, a clunking noise was heard from the steering column. There were no warning indicators illuminated. The dealer was not called. The manufacturer was not made aware of the failure. The failure was not diagnosed. The failure mileage was approximately 62,000.
A D V E R T I S E M E N T S
- Danbury, CT, USA