This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ram 3500. The contact received notification of the NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was notified of the failure and the contact was informed that the part was not yet available and would be emailed when to schedule an appointment for the repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 3500. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before accelerating. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 22,000. Parts distribution disconnect.
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and the vehicle was taken to the dealer who performed an inspection test and informed the contact that the vehicle had failed the inspection. However, the parts to do the recall repair were not yet available. The contact stated that the dealer informed her that the manufacturer was shipping one part per week. The contact stated that she stopped driving the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however the part to do the recall repair was unavailable. The contact stated that the dealer had pushed back the date for the part to be the available. The manufacturer was contacted and made aware of the issue. The manufacturer informed the contact parts would be available by July 22, 2022. VIN tool confirms parts not available.
- Blanchard, OK, USA
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The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle experienced hard starting and a loss of power while driving at various speeds. The vehicle was taken to the local dealer who diagnosed that the high-pressure fuel pump had failed and needed to be replaced; however, the part was not yet available. The failure mileage was 5,900. Parts distribution disconnect.
The contact owned a 2020 Ram 3500. The contact stated that the vehicle would surge whenever he depressed the accelerator pedal while driving. There were no warning lights illuminated. The contact then received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel). The contact notified several unknown dealers of the failure. The dealers informed the contact that though the failure was associated to the recall, they could not assist as the manufacturer had not authorized them to repair the vehicle. The contact then inquired assistance with obtaining the parts for repair and the dealer informed the contact that the manufacturer did not authorize them to sell the parts for repair. The manufacturer was notified of the failure and informed the contact that they would not assist as the vehicle was safe to drive. The vehicle was not diagnosed or repaired. The contact later sold the vehicle to an auction. The failure mileage was approximately 13,300.
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. UPDATE AS OF 6/24/22: Normandin Chrysler Jeep Dodge Ram, San Jose CA has put owner on a waiting list for parts. Service Director says that the manufacturer will only allow them to order one (1) parts kit for the Y78 / NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) recall once every 7 business days. The dealer says they have a waiting list of approximately 40 customers waiting for repair of this recall. Has told contact that it is expected to be several months before the Y78 recall can be fixed on the contact-€™s 2020 Ram 3500. Contact finds that this is unacceptable to have such an extreme delay in parts availability for the recall.
The contact owns a 2020 RAM 3500. The contact stated while her husband was making a right turn, the vehicle began to stall. The contact stated do not turn off the vehicle until arriving at destination warning message was illuminated. The driver was able to continue driving under 15 MPH until arriving at a local dealer. The local dealer was unable to duplicate or diagnose the cause of the failure. The contact was informed that a specialist was needed to diagnose the vehicle. The contact stated that the dealer called back 2 days later and stated that some unknown cables needed to be replaced. The vehicle was repaired but continued to experience the same failure. The contact stated that the failure had been experienced a third time. The VIN was associated with NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 21V398000 (Wheels). The manufacturer had not been informed of the failure. The failure mileage was approximately 24,000.
The contact owns a 2020 Ram 3500. The contact stated while at a standstill the vehicle lost motive power. The vehicle was restarted and functionality returned for several seconds before the failure recurred. There was no warning light illuminated. The vehicle was towed from the scene and diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 31,296.
The contact owns a 2020 Ram 3500. The contact stated while driving 45 MPH, the vehicle lost motive power. The vehicle was restarted and the functionality returned however, the failure recurred after several seconds. There was no warning light illuminated. The vehicle was towed from the scene. The vehicle was diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 17,018.
A D V E R T I S E M E N T S
- Tipp City, OH, USA