OBVIOUS PROBLEM THROUGH ENTIRE SPAN OF LIBERTY PRODUCTION. CHRYSLER USED PLASTIC PART INSTEAD OF METAL SUCH AS WAS USED IN PREVIOUS MODEL YEARS OF ALL JEEPS. PLANNED FAILURE IS INEXCUSABLE!
A few years ago my back driver's side window started falling down. It cost $1,500 at the dealer to fix. Now my rear passenger window is having the same problem. It seems as this is a common defect with Jeep Liberty owners. This design flaw should be covered by Chrysler.
I have never had a vehicle with so many problems with the windows. The back two window regulators have been changed. A piece of glass is broken at the bottom of the back passenger window, now the front drivers door will not open from te inside of the car.
I just purchased the Jeep at the Holidays...yes I anticipate issues with an older vehicle but to learn that there's already been a warranty extension for this issue, the dealer should have requested this to be addressed before resale. It's common sense if all years are having the same problem, suck it up Jeep and pay for all customers still driving your vehicles to have this issue fixed.
This is the fourth window regulator to break in the last 3 years (twice on the replaced parts through a Jeep dealer) and it's expensive to fix! Jeep recalled other models with this problem and I think they should recall the regulators in my Jeep. I'm tired of the down time and paying for defective parts.
The first time the regulator failed the cable or wedged in the door opening mechanism and made it so we couldn't open the door at all. This was the left rear door. After that was fixed by the dealer under warranty I ended up replacing that same door reg three more times out of pocket then the right rear window reg had to be replaced three times and the right front passenger window regulator was replaced twice and the drivers side once.
I ended up using box tape to hold up the right rear and never lowered the left rear again. 10 regulators replaced 9 of which I had to pay out of pocket for, at a cost of between $ 145 and almost $200 each. This was my only major complaint on the vehicle but it was definitely a pain in the ass. I have since gotten rid of it but would love to see some kind of reimbursement.
THIS IS THE THIRD TIME I HAVE HAD TO REPAIR THE WINDOW REGULATOR. I CAN SEE FROM RESEARCHING ONLINE THAT IT IS A COMMON PROBLEM AND THERE IS ACTUALLY A CLASS ACTION SUIT PENDING. I WOULD LIKE CHRYSLER TO SEND ME $$$$ TO FIX THE PROBLEM THIS TIME.
I bought the vehicle used in 2007 in Bedford, TX. the passenger window regulator broke the second day I had the car, so I took it back to the dealership and they fixed it with no charge. Then in February of 2009 it did the same thing and my nephew took it to the nearest Jeep dealership and got it fixed at a cost of $259.52.
When I got home and found out about this I called them to ask why it wasn't covered and they said I had to take it back to where it was fixed when it first happened. I was transferred back to Texas and again the regulator broke and I went to the dealership that had bought out the place it was originally fixed.
It broke on 8/24/2010 and after calling Jeep a dozen times and finally writing a letter to the President of Jeep the representative called me and they refunded the amount paid in 2009 and said that it would be covered if it happened again. It happened again on 6/26/2011, 3/29/2012 and on 4/16/2013 at Grapevine Dodge Chrysler Jeep in Grapevine, TX where it was fixed with no charge per the agreement with Jeep.
I live in Nampa, ID now and so when it once again broke last week, I called the local Jeep Dealership Peterson Stampede and talked to a service writer and offered to give her the VIN number so she could look it up but no she didn't want that. She wanted me to bring it in so they could diagnose it which costs anywhere from $95 to $150 then they give you another cost to f it. I explained what had happened in the past and said I had all the work orders and would give them copies. In the end she didn't want anything I offered just me to bring it in and diagnose it.
The next day I stopped by the dealership and talked to another service writer and gave him the copies and history. On Monday the original service writer called and she had checked on it and said there was no warranty on it and it would still have to be diagnosed. After wasting the entire morning talking to her and Jeep Customer service they still wanted me to bring it into be diagnosed and the first customer service person said they would consider absorbing part of the cost and the second man I talked to said they would not be assisting in the cost.
I told the Service Writer that I had no intention of paying $65 to $150 when it was obvious what the problem was. At this point I am going to write to Jeep directly since it is them that is going back on their word. Then I will probably buy an after market regulator since after 6 Jeep regulators it still isn't fixed and have it repaired at someplace who cares about their customers.
WE HAVE REPLACED WITH OUR OWN MONEY THESE WINDOW REGULATORS MANY TIMES FOR ALL. GET THAT ALL WINDOWS AND CHRYSLER DOES NOTHING TO RECALL AND FIX THE PROBLEM WITH SOMETHING BESIDES PLASTIC PARTS. SAME GOES FOR FRONT SEAT ADJUSTMENT LEVERS. THIS SUCK CAR HAS BEEN OUT FROM UNDER WARRANTY FOR A WHILE AND SOMEONE SHOULD MAKE CHRYSLER FIX ALL OF THEIR SHOTTY PARTS.
We have had the window regulator fixed about five times. Three times on the driver side rear and twice on the passenger side rear. We now have duct tape holding them up because of the price to repair. Twice it was repaired free by the dealer because it was less than a year from the last repair. We have asked the dealer if anyone else was having this problem and we were told no they weren't aware of any problems.
I fixed one window, back passenger, then the driver side window stop working, it is annoying on a hot day, or just not being able to let down the back window. I bet the head honchoes windows are not going out. Jeep put their customers in crap. I WILL NEVER BUY OR RECOMMEND JEEP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This problem is annoying. I have duct taped the back windows since 2010 and I have put in place wedges to hold up the two back windows. This is a problem if I have small passengers in the back. This does cause a problem with the locks and child safety locks. I have spent too much money on this. I have lost money on a warranty that did not reimbursed me in full when they went bankrupt. I still have the Liberty.
I just bought a 2002 jeep liberty limited 4 wheel drive and within my first week two windows broke. Now, I read on complaints that the engines don't last very long. With I had read reviews before buying. Will sell for what I have in it. Jeep should fix their repeat problems! Jeep make things right please?
Right rear window regulator again. I am up to 8 total now and will go back at Chrysler to fix it at no charge or at least agree to cost of repair minus $150 co-pay again. I can't believe they can't replace this part with one that will last more than a year or two.
Right rear window regulator again, this is the 7th of the 8 times and this time I complained to everyone and filed a complaint with BBB. They reimbursed me for the cost of the repair minus $150 co-pay.
A D V E R T I S E M E N T S
OBVIOUS PROBLEM THROUGH ENTIRE SPAN OF LIBERTY PRODUCTION. CHRYSLER USED PLASTIC PART INSTEAD OF METAL SUCH AS WAS USED IN PREVIOUS MODEL YEARS OF ALL JEEPS. PLANNED FAILURE IS INEXCUSABLE!
- Samuel P., Hagerstown, US