This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Electrical system dies unexpectedly. Stabilitrac system alert lights up and car starts shifting like crazy. All warning lights flash and door locks and dome lights start flashing. This happens even when driving on the highway. Very dangerous and needs to be addressed immediately.
The key keeps getting stuck in the ignition once the car is off. This prevents me from being able to leave my car unattended. I was trying to go grocery shopping and couldn't because the key wouldn't come out of the ignition for me to lock the doors. 01/04/2022. The most recent time this happened before today was about 2 weeks ago 12/21/2021. I tried starting the vehicle again and turning it off and it still wouldn't allow the key to release. My husband was able to get the key out the last after several hours. We will be scheduling an appointment with service center when an appointment becomes available to have it inspected. Based on research this has been an issue with captiva's in the past.
As the class action lawsuit finalized for the 2010-2013 Chevrolet equinox and GM terrain 2.4L ecotec oil consumption. The 2014 Chevy Captiva is experiencing the same issues with their 2.4L ecotec engines with excessive oil consumption as damaged engine components causing issues. I have noticed engine knocking and constant check engine lights. I have to put 2 quarts of oil in every 3000 miles. The vehicle has a rough idle when sitting and lacks acceleration. It continues to burn out my O2 sensors and cam sensors. The dealership I took too for regular service neglected to address these issues till I found out about the class action suit already against them and my car being 4 quarts low on oil.
Blew the rear main seal in cold weather due to clogged PCV valve. GM service bulletin 14882 covers 2011-2013 why does it not cover my 2014 same engine same problem!!
The contact owns a 2014 Chevrolet Captiva. When the contact placed the key in the ignition, it failed to move from the acc position. The failure occurred without warning. After the contact turned the steering wheel and jiggled the gear shift, the vehicle was able to crank. The contact stated that the failure recurred several times. The vehicle was taken to sullivan-parkhill Chevrolet Cadillac (440 w. anthony dr., champaign, il 61822, (217)-351-4715) where it was diagnosed that the transmission shifter failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 70,000.
- Cissna Park, IL, USA
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Key gets stuck, will only turn backwards to the acc and will not come out. This happens when parking the car and turning it off. You have to pray when parking the car.
The key isn't releasing from the ignition. You must turn car on and off, move gear shift in and out of park to manual and back to park again then try again to start the car and turn it off to get it to release to off position instead of getting stuck at the acc position. This happens at the most inconvenient times. Taking anywhere from 5 minutes to 3 hours to get it out of the ignition. Very frustration when you need to be to work at a certain time and are even early. Then still end up being late because the key won't come out of the ignition. This should be a recall issue. Reading through some of the other complaints this is a common occurrence in many GM models. You shouldn't have to take and extra set of keys with you and pray while you are at work no one steals your vehicle.
Vehicle was in motion on a city street, while trying to make a U-turn, my vehicle gear shifted back to neutral and park. When I applied the brakes the brakes didn't work and my car was still moving forward. I pushed back the gear to park position and stopped at a curb. I couldn't start back the vehicle anymore, if it wasn't for the curb I could have hit someone or a tree and hurt myself.
The key is stuck in the ignition. It will not go past the accessory to turn off. The car is left on with the key stuck in the ignition with the battery going dead. The lighted ring around where you put the key in also goes on and off.
The contact owns a 2014 Chevrolet Captiva. The contact stated that the key would be stuck in the 'acc' position. The vehicle was taken to the dealer (lou bachrodt Chevrolet Buick GMC 7070 cherryvale N blvd, rockford, il 61112) where it was diagnosed that failure was due to a failed shifter module. The vehicle was repaired. The manufacturer was notified and case number: 8-4010022838 was opened. The failure mileage was 70,860.
The contact owns a 2014 Chevrolet Captiva. The contact stated that the key became stuck in the ignition and would not turn past the accessory position. The vehicle was taken to an independent mechanic where it was diagnosed that the shift assembly failed. The vehicle was not repaired. The dealer (spitzer Chevrolet North canton, 7111 sunset strip ave nw, North canton, oh 44720) referred the contact to the manufacturer. The manufacturer was notified and informed the contact that the vehicle was not under warranty. The failure mileage was 46,000.
I can't remove the key from the SUV after turning the vehicle off. This started about two months ago. At first I was able to turn the SUV back on and was able to remove the key. It has been worst lately. As I fill out this complaint, the key is still stuck in the ignition, so if anyone would like to steal my car, they could. The SUV just turned 56000 miles. GM need to fix this, as this has been a problem not only with the Captiva, but other GM models as well. I have had to sit in my car for almost an hour before the key could be removed. Had I known that this was a common problem, I would not have purchased a GM vehicle. This should be a recall,
The key gets stuck in the ignition and will not turn back past acc. This requires the operator to turn the vehicle on and off countless times, leave the keys in the ignition, leave the car running etc, because the key will not come out. Engaging the shifter and turning the steering wheel do not send a 'signal' to let the key release.
While driving lost suddenly lost movement, made it into a driveway and lost all gears. Underneath was a huge puddle of fluid. The fitting from the transmission line to the coolant blew. This happened on 2/4/2017 it has been at the dealers since 2/6/2017 and its now 2/17/2017. They say the parts on back order...its a flippin hose come on! now we are being told that they will find something out by 2/21/2017. Mean while I have no vehicle. GM sounded helpful til when we called them back when they told us to and never got back to us.the 2014 Chevy Captiva sport is a fleet vehicle, why this has anything to do with not having the hose is beyond common sense to me. If anything then they should have the part on the ready. It would be nice if GM or the dealer could compensate by giving us a loaner...but nooooo. One on is willing to work with us. We did evrything that we could do....did all our check ups and maintenance at the dealership when we we're suppose to and this is what we get. Got the extendant warranty and all. For what...?
When in park, the key sticks in the ignition due to failed shifting functionalities. I cannot remove my key and the battery drains completely due to the dash lights and other systems being activated by the key's presence in the ignition. I have searched online and discovered that the key can be manually released by pressing a switch under the plastic cover near the ignition. Before I learned this trick, I had to leave the key in all day and it drained my battery completely. I am concerned since I have heard of deaths that occur when the vehicle rolls backwards or forwards because it is either not in gear or the car thinks that is is still "on" because the key is in the ignition. This has been covered in other GM vehicles and should be covered in the Captiva as well but I was told by the dealership that this was a promo car and not enough of them were produced for it to qualify as a recall what"??" these defects should be indefinitely covered by GM recalls since GM is an american made car and this is definitely a quality and safety issue.
My vehicle has the same ignition/key/gearshift issues as 25 million vehicles covered by GM's 2014 "extended service agreement"/recall- when in park, the key sticks in the ignition due to failed shifting functionalities. I cannot remove my key and the battery drains completely due to the dash lights and other systems being activated by the key's presence in the ignition. I find this extremely dangerous. Is my vehicle really in park" can it roll over me, my child, or someone else when I park it and walk away" GM is already known for its ignition design defects and the subsequent deaths. All GM vehicles exhibiting signs of these defects should be indefinitely covered by GM recalls or extended service agreements.
A D V E R T I S E M E N T S
- Plano, TX, USA