TSB Document:

Affected Component: ELECTRICAL SYSTEM:SOFTWARE

Summary
SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 55.00.650A OR LATER). FOR ALL VEHICLES: • NAVIGATION OR OTHER SCREEN FREEZES OR REBOOTS. • SYSTEM DOES NOT RECOGNIZE USB/SD CARD. • SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT. • WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT. • NAVIGATION TURNS TO A BLACK SCREEN. • FAVORITES DISAPPEAR. • VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH. • REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN. • TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE. • WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND “WHERE AM I?”, THE SYSTEM RESPONDS WITH “YOUR LOCATION IS COMMA.”

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Date Published
JUN 10, 2015
NHTSA TSB #
10099302
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