This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver-??s side A-pillar trim detached. The contact brought the A-pillar trim back to the residence and her son repaired the vehicle. The contact stated it occurred on 3 other occasions and was repaired each time. The contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 35 MPH, the contact observed that the passenger-??s side trim on the A-Pillar was blown off the vehicle by the slipstream. The contact stated that he also observed that the driver's side trim on the A-Pillar was loose. The failure mileage was approximately 113,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar applique trim had detached from the front windshield. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 144,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, he became aware that both the driver and passenger-side A-Pillar trims had begun to detach. The failure mileage was unknown. VIN tool confirms parts not available.
- Brook Park, OH, USA
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The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at 50 MPH, he observed a rattling noise emanating from the passenger-??s side of the window. Additionally, the contact stated that the windshield was rattling, and condensation seeped through the loose places. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V0310000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had detached. The vehicle was taken to the local dealer, where the contact was informed that the part was not yet available. The trim was purchased online and replaced by the contact. The vehicle was temporarily repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at highway speeds, the front passenger-??s side exterior A-pillar trim clip detached. The vehicle was taken to an independent mechanic where the trim was replaced. Over time, the contact noticed that the rear passenger side A-pillar trim had formed a crack. Additionally, the front and rear driver-side A-pillar trims had become loosened. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that following a recent heavy rainfall, water entered the vehicle on the passenger-??s side. The contact called the manufacturer and was informed that the remedy was not yet available. The failure mileage was approximately 124,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated that while vehicle was parked, the contact became aware that the retention clips were not flush with the rest of the vehicle. The vehicle was taken to the dealer where the vehicle was diagnosed and determined that the A-pillar and retention clips were not properly engaged. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer and the A-pillar and retention clips were replaced again. The contact referenced NHTSA Campaign Number: 24V031000 (Structure) as a possible solution; however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 53 MPH, there was an abnormal booming sound detected. The contact noticed that the windshield panels had detached from the driver-??s and passenger-??s side. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and a complaint was filed, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 61,711.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the trim on the windshield detached. The vehicle was taken to an independent mechanic, who replaced the door gasket. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, the contact heard an abnormal banging sound against the passenger-??s side window. The contact thought that road debris had been kicked up and struck the vehicle. The contact stated that she heard an abnormal wind rushing noise coming from the top of the passenger-??s side door. The contact stopped the vehicle and realized that a part of the door trim panel had detached from the vehicle and struck the vehicle. The contact had not taken the vehicle to a local dealer and the vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23001 (Structure). The failure mileage was approximately 55,000.
The A-Pillar Windscreen TRIM on each side of the vehicle are a failed Ford design and require pending replacement to prevent them flying off whilst traveling and endangering other road users or pedestrians.
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, she heard an abnormal thumping sound coming from the passenger-??s side front of the vehicle. The contact stated no warning light was illuminated. The contact stated that when she arrived at her destination, she observed that a part of the windshield trim was missing. The contact drove the vehicle to a dealer; however, the missing trim panel was not replaced. The contact ordered the part and installed the trim. The vehicle was repaired; however, the contact stated that later the driver's side trim panel also detached from the vehicle and was replaced. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23001 (Structure). The failure mileage was approximately 90,000.
The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the driver-??s side A pillar windshield trim panel detached and flew off the vehicle. The contact was able to continue driving. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
Windshield Trim: My windshield trim began stripping off of my windshield as I was traveling on highway speeds on I-10 back in August 2022. I managed to "glue" the trim back into place until getting to the dealership. They informed me that it would be cheaper to replace the whole windshield since I had existing chips and a crack (through my insurance) than it would be to replace the trim. Therefore, I filed a claim through my insurance and paid my $500 deductible to have the windshield and trim replaced. Check Engine Light: Throughout the life of my vehicle, I have had multiple episodes of Check Engine Light errors and "running lean codes." More recently in October 2022 at 102,000 miles, I experienced check engine errors with running lean codes. After $8k and 4 separate trips to the Ford Dealership from October 2022 to January 2023 to "fix" the problem by overhauling my engine and replacing sensors etc, the check engine light is gone (for now). There is obviously a widespread problem with Ford Explorers and their check engine lights. Ford Consumer Affairs will not provide financial support since they indicated that even though my vehicle is less than 150,000 miles, it is over their 7 year mark (mine just turned 8 years old). I have copies of all receipts and are available upon request. Rear Backup Camera: My camera has been glitching in and out (while in reverse) for the last year and is a safety concern.
The contact owns a 2015 Ford Explorer. The contact stated that the front windshield was detaching. The contact stated that the windshield seal was peeling away and slowly detaching. The contact stated that the trim had detached. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
The contact owns a 2015 Ford Explorer. The contact stated while driving 50 MPH, the passenger-€™s side pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.
The contact owns a 2015 Ford Explorer. The contact stated that while driving 70 MPH, the front passenger-€™s side window molding detached from the vehicle. The contact notified a local dealer of the failure; however, the vehicle was not yet taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 67,000.
A D V E R T I S E M E N T S
- Los Angeles, CA, USA