When driving, passenger door window cracked when going from hot to cold temperatures. Ford refuses to fix it.

- Jacksonville, FL, USA

Our 2014 Ford Explorer Sport has suddenly lost its power steering making it very difficult to drive and has a tendency to jerk the wheel left and right when driving. This I'm told is not under warranty and will cost approximately $1800 to fix. I believe the three years prior to mine had the same problem and were recalled. The Explorer has not been in any accidents and has 73K miles. The airbag light also came on when the steering issue started however the Ford service department said that it was unrelated and that would be another expense after the steering was repaired.

- Hudson, FL, USA

We were driving down a rural road beginning to slow down, when the car did not slow down, it.went at fullspeed while hitting the brakes. Then hitting a tree head on, causing a fatality. I did not.want the car destroyed, because I wanted a full investigation performed on the cause and the tps. I only received a blackbox info with limited info showing vehicle speed at crash. The only thing slowing vehicle was a ditch and the tree. Also driver side belt came unattatched as well as middle passenger. Only driver air bag and one.passenger airbag deployed.

- Ft. Mitchell, AL, USA

In June 6/2016, my was was going 35mph, approaching an intersection when the wrench light followed by the "terrain management fault" warning came on. The vehicle lost all power. Traffic coming from her right received the green light and she was nearly killed by a driver who drove through the light, timing it for when it turned green. The vehicle spent 14.5 days at the palm bay Ford dealership in palm bay Florida were it was purchased new. Ford diagnosed the problem as a defective throttle body. I went online and saw the number of these throttle body failures and contacted the Ford customer service hotline. I explained to them I felt the vehicle was unsafe, that I had no confidence in the vehicle, and that if there had been no design change to the throttle body it would happen again. I was given a case number (which has now been closed), and notes of my concerns were made on the case. On 10/11/2016 I at 1530 edt, I was pulling out of a gas station turning right, with traffic approaching from my left. The wrench light came on followed by the "terrain management system fault" alert. The vehicle lost all power (throttle response) and the approaching traffic had to lock up their brakes to avoid a broadside collision!. I had my wife, 10yr old daughter and 12yr old son in the vehicle with me. Had a collision occurred my son would have been seriously injured. The vehicle went back to the palm bay Ford service department 10/12/2016 at 0900 edt. The throttle body had failed again as predicted, the vehicle is still there. I have contacted the Ford customer service hotline and received two case numbers now. 1: cas-10814941-Q8T7Z5, 2: cas-10830198. I tried to get Ford to take the car back and trade in on a new one as this is an "unsafe"vehicle. They will not help us and this throttle body issue is an epidemic! I am sure there has been lose of life from these "unsafe" vehicles?

- West Melbourne, FL, USA

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 5 mph, the steering wheel became difficult to maneuver without warning. As the contact applied force to the steering wheel in order to steer the vehicle, the vehicle suddenly jerked to the side. As a result, the contact crashed into the rear end of another vehicle. The air bags failed to deploy. Upon inspection, the contact noticed that the lower control arm in the front of the vehicle had fractured. The contact sustained minor bruises and the rear passenger sustained minor neck bruises that required medical attention. A police report was not filed. The vehicle was towed to a dealer where it was diagnosed that the control arm needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 18,500.

- Snohomish, WA, USA

The contact owns a 2014 Ford Explorer. The contacted stated that the air bag warning light remained illuminated. The vehicle had not been diagnosed or repaired. The manufacturer had not been notified. The approximate failure mileage was 21,649.

- San Franciso, CA, USA

While approaching an intersection from the South, a car crossed the intersection in front of us, traveling East. I applied the brakes but not in time to avoid hitting the car broadside. Front airbags deployed as did the side air bags on the driver side. The airbag under the dash on the passenger side deployed also. My wife, who was seated in the front passenger seat, suffered a very serious cut on her lower leg, just a few inches above the ankle. It is oriented primarily circumferential for at least 180 degrees around the top and sides of her leg. The wound cut to the bone and required multiple layers of stitches to repair. Her doctor says the blistering around the cut appears to be consistent with a burn. There was no car fire, so we think that the cut and burn were likely from the air bag. There was no visible damage to the car in the passenger leg area. No glass was broken.

- Katy, TX, USA